Online Backup Failed, Care Code: HTTP-0

System

This discussion was created from comments split from:

Getting "Online Backup Failed" message

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yjackets72

I am having the same problem with this new service. For the past 6 days, every time I have tried to do a cloud backup it has failed with the message shown below. I called support and they say they have a problem and there is nothing they can do about it at this time. I am supposed to wait. It doesn't sound to me like this new feature was ready to be released. At minimum, if it is down for 7 days, they should be processing credits in the amount of 25 percent of the monthly fee that they are charging. If they can't provide a service, they should not be charging for it. 6 days is entirely too long to fix a major problem like this.

Quicken Kristina

Hello @yjackets72,

To assist with this issue, please provide more information. When did you first notice this issue? Do you see this error every time you try to create an online backup? What process are you using to initiate the backup? Do you use a VPN or firewall? Is there anything interrupting your internet connection while Quicken is attempting to backup your file? Is your Quicken file directly on your local hard drive? Is it synced with any cloud service, such as iCloud, OneDrive, or Dropbox?

I look forward to your response!

jacobs

It doesn't sound to me like this new feature was ready to be released. 

I don't subscribe to the online backup service, but I used it while it was in beta testing over a period of many months. I can only say there was no such problem I experienced, or that I saw any other testers report, during that long time period. So whatever is broken for you right now is probably not a result of insufficient testing.

At minimum, if it is down for 7 days, they should be processing credits in the amount of 25 percent of the monthly fee that they are charging.

For 7 days, that would amount to 75¢ per subscriber who is affected; that just isn't going to happen. But once it gets resolved, you might try contacting Quicken Support and they might credit you an extra month on your backup subscription.

The real question is whether this is a widespread outage or something a very small number of people are experiencing. (Yours is the first report of this specific problem that I have seen here. That doesn't mean others aren't experiencing it too — but if there are widespread problems, they usually generate a lot of posts.)

You're probably already aware, but until the problem gets resolved meantime, you can generate local backups to your Mac, either automatically or manually.

Quicken Kristina

Hello @yjackets72,

I'm posting a follow-up because I found that this is a known issue that our teams are already aware of and working on. I added you to the ticket so that our teams will know you're also impacted by this problem. To contribute to the investigation, please go to Help>Report a Problem and send a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

(CTP-11618)