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Error code FDP-105 for local bank

flyfishertn

CBC of Fitzgerald stopped downloading on 12/8/24. I’m getting the error FDP-105. Details:
FI_WEBSITE_UNAVAILABLE URL. Website is currently unavailable or intermittently available.

I can log in directly to their website without issue.

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Comments

Quicken Anja

Hello @flyfishertn,

Is there any troubleshooting you have tried so far, and if so, could you please share what they are? Also, if you don't mind, could you please provide a screenshot of the error you are receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Please note, that per this support article this error is likely caused by an issue on the bank's server. Last, can you also provide the the bank's URL that you visit to log in on their website, please?

Thank you!

flyfishertn

The bank url is www.cbcfitzgerald.com

Here's a screenshot of the error I'm getting … I disconnected my account in quicken and tried to reconnect and get the same error.

Quicken Anja

Thank you for following up with those details.

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

Go to the Accounts menu and choose Hide and Show Accounts
Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

Open the account register and navigate to the Settings gear on the bottom-right corner
Click on the Downloads tab
Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
Quit Quicken
Open Finder and navigate to Applications > Utilities > Keychain Access app
On the left panel in the Keychain Access app, select Login and select Passwords at the top
Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
Quit the Keychain Access app and reopen Quicken
Navigate to Accounts > Add Account...
Use the search field at the top of the list to find and select your financial institution and click Continue
Follow the prompts to sign in using your login credentials associated with the financial institution
If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let us know how it goes!

flyfishertn

Thanks Anja … Followed all you suggested and get the same FDP-105 error.

Quicken Anja

Thank you for following up, though I am sorry to hear that the error persists.

At this point, I suggest reaching out to Quicken Support directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.