Sidebar and Register Balances do not match for Fidelity Account

checkers4321

I have been a Quicken user for decades and I am having an issue that I have not experienced up until now. Beginning today, the register balance and the sidebar balance do not match for one of my Fidelity accounts. The register balance is correct, and matches the Fidelity online balance. Downloaded transactions from Fidelity all appear to be correct. "Show Today's Balance" is selected for the sidebar setting. When I run my custom net worth report, the correct balance appears (same as the register balance). When I run the Quicken Account Summary report, the incorrect sidebar balance appears. Any guidance you can provide to resolve the issue will be appreciated. I have not been able to find a solution.

Note that I have multiple Fidelity accounts, and the other accounts' balances appear correctly in both the sidebar and registers.

FYI I am running Mac OS 15.1.1 I am running Quicken Version 7.10.1 (Build 710.55389.100)

Quicken Anja

Hello @checkers4321,

First, could you please tell us where your data file is located? Do you have it stored on your local hard drive, or in a folder that is synced with a cloud-based drive (e.g.: iCloud, DropBox, etc)?

Also, if you don't mind, could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

checkers4321

The data file is stored on my Microsoft OneDrive, and synced with my computer (MacBook Pro). Redacted screenshot attached showing discrepancy between register and sidebar balance.

Quicken Anja

Thank you for your response.

Please be advised that while backup files are fine to be saved in cloud-based drives, we do strongly advise against saving your main data file in a folder location that is synced with a cloud-based drive such as OneDrive (as well as any other cloud-based drive folders) as this can cause permanent data damage and/or file corruption. This could also be the cause of the issue you are currently experiencing. For this reason, we recommend keeping your main data file saved on your local hard drive.

You can review this support article for more information in regards to storing data files on cloud services. While the article specifically mentions DropBox, the information does apply to all cloud-based and external drives.

You can see if moving your data file out of OneDrive will help correct the issue. If not, you may need to restore from a previous backup. If needed, please refer to this support article for instructions on restoring a backup.

I hope this helps!

checkers4321

I moved the file out of OneDrive and made a copy. I deleted the Fidelity account that is having issues, then re-added the account downloading the entire transaction history. At that point, the account balance in the register and in the sidebar were correct and identical. I additionally had to re-categorize some of the transactions where this information was missing after re-downloading. I also had to re-create some monthly bill payments that were deleted when I deleted the Fidelity account. After about 30 minutes, the account balances in the register and sidebar are once again different, with not clear reason as to why. Note again that the balance in the register is correct and reflects the balance reported by Fidelity. The balance in the sidebar is incorrect.

checkers4321

Through trial and error, I believe I have discovered the issue, which I believe is within Quicken. For U.S. Treasury Bills, I had entered future sell transactions upon the maturity date to be able to see the projected future cash balance in the Fidelity account when each T-Bill matures. Unfortunately, when a future "Sell Bond" transaction is entered into the register, the sidebar current balance changes (even though Show Today's Balance is selected in Sidebar settings), while the balance in the Register displays the correct balance. It would be helpful if Quicken were to correct the issue, and also to provide a better way to track Treasury Bills, where the interest shows up as a capital gain instead of Interest Income.

Quicken Anja

Thank you for providing this information and explaining how to replicate the issue.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

Thank you!
(CBT-482)