RE: ONGOING 11/7/24 Unable to Open Data File after updating to QMac 7.10.0 / 7.10.1
I don't understand why Quicken has encountered this problem since November 7 and feels that no ETA after 1 1/2 months is acceptable for its users. I had to recreate 45 days worth of transactions and attachments about 5 times now if for whatever reason the app closes I can't reopen the files or even backups. Some customer service reps seem to not even acknowledge this is a known issue. It seems to me this was caused by online cloud issues and they don't even tell users that if they subscribe to online backups, there is a file size limitation (and on the MAC version there is no way to archive)
While Quicken might not have a fix yet, perhaps they can provide a workaround of how to best save and back up my data in a fashion that I can reopen. You can't go back to 7.9 as it can't read the 7.10.x data files.
They seem to have no recognition (or else don't care) of how their users, use Quicken as there is no priority or communication. I have called countless times. They can't even figure out why they can't receive my console log (I suspect it's my file size).
Color me beyond frustration. I have been on the road for the past 3 weeks and have another 3 1/2 weeks to go and this is creating havoc in my daily routine.
If they can't fix a simple Nordstrom issue (with also no estimate) how can one ever expect them to fix this which is far more serious?
I am also no longer a beta tester yet this forum still shows me as such.
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and I unsubscribed from being a beta tester years ago so I can't even install beta builds if I wanted to!
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Hello @BJL,
We certainly understand your frustration and we do apologize for the inconvenience this issue has caused you. Unfortunately, Quicken's product development teams do not provide an estimate of when fixes will be completed and released. However, we assure you our teams are actively working on resolving these issues.
In the meantime, please continue to refer to the Community Alert for any and all updates and information as we do post them in the Alert as soon as they become available.
Thank you!
-Quicken Anja
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While I appreciate your prompt response; Quicken cannot even offer a workaround in the interim to protect one’s data? Even doing local backups doesn’t help!
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@BJL You're looking for a workaround… Since your problem is connected with mobile sync, the first thing I'd ask is if you critically need that functionality? If you want to upgrade and not have problems, turning off Sync and resetting your Cloud file should get you in the clear.
In fact, just resetting your Cloud file might resolve your issue if your Cloud file has reached capacity — if you don't need all the history that's in your Cloud file. When you reset your cloud file, it wipes the existing file and — if Sync is still turned on — starts re-uploading of the post two years of your data.
Normally, if you upgrade and need to go back, it's pretty quick and easy to roll back, because Quicken creates a backup data file just before upgrading, and moves the old version of the app to the Trash; rolling back if needed should just take a minute of two, with no lost data. (That's assuming there isn't a problem with your Cloud data, however. I personally won't touch Quicken Cloud because I read about too many users having problems due to syncing.)
Quicken Mac Subscription • Quicken user since 19930 -
Thank you for your thoughtful reply, but I confused you. My issue is not with mobile sync, but the documented issue that Quicken posted is that MAC users can't open their files or even a backup.
See this link posted by Quicken, and thank you again for trying to help, which sadly is more than Quicken does!
https://community.quicken.com/discussion/7957359/ongoing-11-20-24-unable-to-open-data-file-after-updating-to-qmac-7-10-0-7-10-1#latest
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