can't log in to my Capital One account

abezing
abezing Quicken Windows Subscription Member
edited December 19 in Download, Add/Update Accounts (Windows)

when trying to add new account or activate web connect to my Capital One account I get to the page that says: "sign in to your Capital One card service" and the blue circle just rotate and will not go to the bank login page. It works OK when I try it on Well Fargo bank but not for Capital One or Chase bank. Please advise.

P.S. It worked just fine recently but not now.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @abezing,

    To clarify, are you trying to add a new account or attempting to reconnect an already existing account you have set up in Quicken? Also, if you don't mind, could you please provide a screenshot of the issue you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot.

    I look forward to your response! Thank you.

    -Quicken Anja
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