Updating accounts
This discussion was created from comments split from: Quicken Connection to Lifehub.
Comments
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Sorry, but we were unable to make your changes.
When trying to disconnect Simplifi update but keep all items I get the error message above. Simplifi is still live and updating as of this writing.
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However I just noticed that I can disconnect individual accounts one by one which gets the job done but does not fix the first problem.
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Hello @cpcollins54,
It would be better suited for you to reach out to Simplifi's Community directly with your concerns. Please click here to be redirected to Simplifi's Community.
Thanks!
-Quicken Jasmine
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Sorry … this is a LifeHub issue. Inside LifeHub you cannot disconnect as I described. It gives an error message.
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Hello @cpcollins54,
Thank you for the clarification.
If you don’t mind, could you please provide screenshots of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.
Thanks!
-Quicken Jasmine
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Screenshots
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Hello @cpcollins54,
Thank you for providing more information. I have sent this information over to my teams to be further investigated. In the meantime, would you mind clicking the orange "Feedback" button on the side of your screen as shown in your screenshots? This will send a problem report over and will help contribute to the investigation.
Please let me know once you have done so!
-Quicken Jasmine
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done.
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Hello @cpcollins54,
In order to have this issue escalated, we need you to contact Quicken Support directly. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
-Quicken Jasmine
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[Removed - Violation of Community Guidelines]
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[Removed - Violation of Community Guidelines]
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