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Biller not accepting payments error

michael saffell

The complete error message is "This biller does not accept payments from any of the accounts you have set up. Please use another method to pay this bill" I get this error when trying to set up a quickpay payment in Quicken. It appears its just for my Chase credit cards and my Capital one cards. I don't get this message when i set up a payment for my Barclay or Discover cards or even my utility bills. I know this may be extreme but i was wondering if i should delete this whole quicken file and start a new one or maybe go to the deluxe version. It would be a lot of work for me but if it works it works. I'm using quicken premier on a windows 11 machine. Version R60.20 build 27.1.60.20

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Quicken Jasmine

Hello @michael saffell,

In order to further assist you with this issue, I will need more information. Which connection option are you attempting to use for Chase and Capital One (ex. Capital One Card Services or Capital One 360)? Could you please provide a screenshot or two of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thanks!

michael saffell

This is what i see when i click on quick pay

UKR

If the bank specifically tells you that they are no longer accepting / supporting Quick Pay, you may have no choice but to change to one of these alternatives:

Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (at least 3 weeks before due date) to allow time for delivery and processing of a paper check. Note: limited number of free transactions per month.
Every month logon to the bank's website and, using the bank's Bill Pay service, schedule your bill pay payments to be executed by the bank from your checking account. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat both actions every time another payment is due.
If you're always paying off the full credit card balance … Bypass Bill Manager. Let the biller's (or credit card company's) computer system do all the work for you. Logon to the biller's website once and set up their Autopay, APS, Direct debit, etc. service to make the current payment and all future payments on Due Date directly from your checking account. In Quicken, every month, record a regular Scheduled Reminder to keep track of your payments before they come due.
Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (at least 10 days before due date) to allow time for delivery and processing.

I've been using method #3 for decades, since before the Internet and transaction download capabilities were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.

michael saffell

here is something new. It says my bank account is not verified and i need the 2 small deposits but this has been set up for years. Why do i need the 2 small deposits again and if needed how do i get them again.

UKR

https://community.quicken.com/discussion/comment/20470115#Comment_20470115

Did you have to deactivate / reactivate or reauthorize your accounts?
Did account numbers change?
A change like that may knock you off the Check Pay settings and make it necessary to reestablish that with the mini deposits.

To check status of the Payment Accounts for Bill Manager go into Bills, Income & Transfers view and select the gear icon. Click Payment Accounts.
Look for your checking account and see if it shows as enabled for Quick Pay and Check Pay. If not, enable and follow instructions.

michael saffell

I think thats what happened. I waiting for new deposits then see what happens

Quicken Jasmine

Hello @michael saffell,

Please let us know!

michael saffell

That seemed to be the problem. i clicked on get new deposits and as soon as they came in i was able to enable check pay

Quicken Jasmine

Hello @michael saffell,

Happy to hear it! Thank you for coming back to let us know!