Still getting Venmo 2FA requests for one account but not for a separate Venmo account

Brian Biggs

I'm resurrecting an old topic because after over a year, I'm still having issues with downloading from Venmo, but only for one account. Below are links to a couple of previous discussions on the topic.

For review, I have two Venmo accounts in Quicken. One account, which I've had setup for years, updates with no problems. The other one, which I setup maybe a couple of years ago, prompts me EVERY TIME for a 2FA code that gets sent to the phone. I can't get around this. Both are set up for Express Web Connect. I would really like someone technical at either Quicken or Venmo to tell me why this is happening, and it would be even better if there was a fix or workaround that didn't involve me having to get the 2FA code every time. If it can ignore 2FA for one account, I would think it should be able to do it for the other one.

Venmo support says it's Quicken's problem and to contact them. Comments in this forum (particularly in the second discussion thread below) indicate it's Venmo's problem and to contact them. Can't win.

I have logged out of my Quicken account and back in and the problem is still there. I have used Quicken with this same data file on multiple computers and have the same problem.

I also did the Report a problem in Quicken itself, but I have my doubts about how useful that is. And I will get no feedback on the issue either.

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Venmo account requires that I enter a security code every time I connect

• This is my original post from June 2023. I never replied (😕sorry) before the discussion was closed, but I did log out and back in as my Quicken account and the problem was not resolved.

Venmo Suddenly Requires 2FA Every Time

Quicken Kristina

Hello @Brian Biggs,

I'm sorry to hear you're still encountering this issue. To clarify, are you able to download into Quicken, but have to complete the multi-factor authentication every time? Are you getting any errors or having issues with nothing downloading?

I look forward to your reply!

Brian Biggs

No errors, no issues downloading transactions. For one account I have to complete the MFA every time. For the other account, I never get prompted for MFA. Transactions for both accounts always download without issue.

Quicken Kristina

Thank you for your reply,

The requirement for multi-factor authentication comes from the financial institution side. It is strange that Venmo would require it for one but not the other account. Do the accounts each have their own separate login credentials, or do they share the same credentials? If they're separate, then have you checked the security settings on the financial institution's website for the problem account? Is there any sort of "remember me" option in the account security settings, and if there is, do you have that setting active for both accounts? Do you log into both accounts using the same browser, or do you use a different browser for each account?

Thank you!

Brian Biggs

@Quicken Kristina,

Answers to your questions:

• Separate login credentials for each account.
• The "remember me" functionality works at the browser level.
• I can log into both accounts from the same browser or different browsers. I am able to remember the account and avoid the MFA prompt for subsequent logins for BOTH accounts.

The issue is that Quicken doesn't have a way to "remember" the login. So I get prompted each time for that second account. I NEVER get prompted for the first account, and I don't know why.

Will any of the Quicken log files shed any light on the situation?

Thanks,
Brian