Quicken mobile has two stocks incorrect from Quicken

marrdrm1971

I have reset the cloud. Signed off mobile app

resynced

signed back in.

1.Have shares of 1 stock in mobile in an account that I don't have in quicken . Same stock is in another account and shows up properly??

3.Yikes: Have $3 million dollars of another stock on mobile that I don't own in a different account. But doesn't show up in totals???

4 of 6 accounts are correct?

Have done rest, sync as covered above? Any ideas?

Quicken Jasmine

Hello @marrdrm1971,

To clarify, you are not seeing this issue with your stocks in the desktop application? Are you seeing any error codes or messages? When did you first notice this issue?

Let me know!

marrdrm1971

My desktop is correct. I found it when I went and downloaded the mobile app and compared the investment numbers by account. The two accounts that are incorrect are on the mobile app. That's why I reset the cloud with my data. I synced everything from my computer again and these 2 stocks stll show up that are not in the desktop version.

Quicken Jasmine

Hello @marrdrm1971,

I do apologize for my delayed response.

I can see that you mentioned attempting some troubleshooting steps. Next, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).

First, please proceed to save a backup (just in case). From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.

1. Go to Edit
2. Preferences
3. Quicken ID & Cloud Accounts
4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
5. Select the Cloud Account Name used for your main data file and click Delete
6. Type Yes and click Delete
   

After that, switch back to your main data file (click here to view instructions, scroll down, and review the section titled: "How to alternate between multiple files"). 

Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.

I hope this helps!

marrdrm1971

you say to first please create test file and manually reset……. but before that you say "

"Next, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account (

this does not affect your data saved within that data file"

Which do I do first.

I tried creating a new data file and edit preferences per your instructions there is no cloud data to delete. When I open the new data file was I supposed to sync- it prompted me to do so and I said later.

I went back to my regular data file and was able to delete old cloud files except for the current file that was open.

I f I go to the new file and go to the quicken ID &cloud accounts no accounts show up??

I'm lost

Quicken Jasmine

Hello @marrdrm1971,

You create the new file so that you may delete your cloud account which is a manual reset. Would you mind sharing screenshots of what you see when following the instructions in the new file? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

marrdrm1971

I am afraid you don't understand me and it is difficult to do via email.

I reset my cloud data on my file. I also deleted all old files on the cloud. I uninstalled my mobile app and reinstalled it.

I then resynced to the cloud. It won't let me delete the cloud data only reset. It says you can't delete the current file which is the only file I have now.

So I set up the mobile app. It installed everything but no stocks. It showed a net worth.

I resynced - opened mobile app by scanning from pc program. Net worth went up 6 times in value. Still no stock

Sorry this doesn't work. I'm not spending any more of my time or your time. I'll try again in a couple months. Thanks for trying.

By the way I set up the new file with no problem.

Quicken Jasmine

Hello @marrdrm1971,

Please do not hesitate to reach back out if you would like to continue working through this issue!