Health Equity downloads duplicating

irasend1

For about the last week, when I download transactions from Health Equity, all transactions are duplicating. While I can obviously delete the duplicates it is annoying. Anyone else seeing this?

Quicken Kristina

Hello @irasend1,

I'm sorry to hear you're encountering this problem. If you haven't already done so, please start troubleshooting by following the steps in this article on duplicate transactions:

https://www.quicken.com/support/quicken-downloads-transactions-which-are-duplicates-existing-register-entries/

Please let me know how it goes!

rrhowe123

I'm also experiencing this problem, it started on 1/1/2025. The duplicates have different downloaded IDs. However, I do not agree that this is the responsibility of the user to contact the bank and report this problem, as indicated in your attachment. This should be investigated and handled directly with Quicken and HealthEquity. Having worked for many years in a business and IT production support role, it is not the customer/client's responsibility to get this corrected.

Quicken Kristina

Thank you for your reply @rrhowe123,

I know it's frustrating dealing with duplicate transactions, but if the FITID is coming in different each time, that indicates that the financial institution is sending the data to us in a way that makes Quicken see those transactions as new.

So that we can look into this issue further on our end, please provide additional information. Is this a recurring issue (the duplicates download and redownload every time you update Quicken), or is it a one time thing (duplicates download, you delete them, and they don't come back)? Did you also see this issue start about a week ago? Please provide a screenshot of the affected account(s) in your Quicken, with the original transactions, duplicate transactions, and FITID column visible. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Also, please navigate to Help>Report a Problem and send a problem report with the log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

(CTP-12007)

rrhowe123

Hello Kristina, the issue is not recurring in the sense that the duplicates only appear on the first download. If you accept them into the register or delete them they do not reappear. However, each newly encountered transaction will download with a duplicate that has a different Downloaded ID value than the original. See screenshots below showing a downloaded transaction that I encountered today 1/9/25 that posted 1/8/25. You can see that it's a duplicate. I accepted both for the purpose of showing the downloaded id values are different. I've also attached my actual transaction history from the HealthEquity Trans History UI page. Hope this helps.

Quicken Kristina

Thank you for your reply @rrhowe123 & @irasend1,

I forwarded this issue to the proper channels to be further investigated. In the meantime, please navigate to Help > Report a problem and submit a problem report with log files attached. These log files are critical to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

(CTP-12007)

davidsh

This is happening to me, too. And it's happening exactly as rrhowe123 explains. Is a resolution being worked?

jlong42

I'm seeing the same thing, and only with HealthEquity transactions, no other firm.

Quicken Kristina

Hello @davidsh & @jlong42,

The issue has been reported. However, to investigate the issue, we do need logs. Please navigate to Help>Report a Problem and send a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Thank you!

(CTP-12007)

Hector Curiel

I am also having same issue…tracking here for resolution.

Quicken Kristina

Thank you for joining the discussion @Hector Curiel,

As posted earlier, we do need logs to be able to investigate this issue. Please follow the directions from my earlier post to send us logs:

https://community.quicken.com/discussion/comment/20471938#Comment_20471938

Thank you!

23-yrQuickUser

Same issue. I just uploaded my log files.

Quicken Kristina

Thank you for joining the discussion @23-yrQuickUser,

Thank you for coming to the Community to let us know that you're also impacted by this issue. Thank you also for sending logs! I attached the logs you sent to the ticket to assist in investigating the issue.

Thank you!

(CTP-12007)

jboronkay

Same issue here too for the past month of January. Only with HealthEquity. Amazing that the issue takes so long to resolve after being reported. Quicken or HealthEquity should be able to collaborate and use their sandbox or test environments to replicate, identify, and fix. They don't need everyone's logs to deal with this.

lmbeck65

I am also seeing the exact same issue being reported, when can Quicken get this resolved? I just uploaded my "report"

Quicken Kristina

Thank you for joining the discussion @lmbeck65,

The issue has been reported and is in work. No ETA or further information is available at this time.

Thank you!

(CTP-12007)