Health Equity downloads duplicating

irasend1

For about the last week, when I download transactions from Health Equity, all transactions are duplicating. While I can obviously delete the duplicates it is annoying. Anyone else seeing this?

Quicken Kristina

Hello @irasend1,

I'm sorry to hear you're encountering this problem. If you haven't already done so, please start troubleshooting by following the steps in this article on duplicate transactions:

https://www.quicken.com/support/quicken-downloads-transactions-which-are-duplicates-existing-register-entries/

Please let me know how it goes!

rrhowe123

I'm also experiencing this problem, it started on 1/1/2025. The duplicates have different downloaded IDs. However, I do not agree that this is the responsibility of the user to contact the bank and report this problem, as indicated in your attachment. This should be investigated and handled directly with Quicken and HealthEquity. Having worked for many years in a business and IT production support role, it is not the customer/client's responsibility to get this corrected.

Quicken Kristina

Thank you for your reply @rrhowe123,

I know it's frustrating dealing with duplicate transactions, but if the FITID is coming in different each time, that indicates that the financial institution is sending the data to us in a way that makes Quicken see those transactions as new.

So that we can look into this issue further on our end, please provide additional information. Is this a recurring issue (the duplicates download and redownload every time you update Quicken), or is it a one time thing (duplicates download, you delete them, and they don't come back)? Did you also see this issue start about a week ago? Please provide a screenshot of the affected account(s) in your Quicken, with the original transactions, duplicate transactions, and FITID column visible. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Also, please navigate to Help>Report a Problem and send a problem report with the log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.