Is any one else haveing issues with quicken classic on the new surface pro 11 snap dragon ?

Lortiz
Lortiz Quicken Windows Subscription Member
edited January 15 in Business and Rental Property Tools (Windows)

After moving my file from surface pro 9 to new surface pro 11, it seems its unable to email invoices and estimates due to a driver issue. Any one else experienced this?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 15

    Hello @Lortiz,

    We apologize for any inconvenience this issue may be causing.

    Could you please elaborate and tell us exactly what happens when you attempt to email an invoice? Do you receive any specific error messages? And when did this issue first start? It may also be helpful to provide a screenshot of what you're seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • Lortiz
    Lortiz Quicken Windows Subscription Member

    Here is the message i get when i try to email a customer directly from quicken on my new surface pro 11 copiliot. This function worked with no issues on my previous surface 9.

    image.png

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up and providing the screenshots.

    I attempted to replicate this but was not able to do so. Have you tried sending an email to multiple different emails, or just the one customer's email? If you have tried sending to others, do you receive these error messages every time?

    If you don't have any invoices to email to other customers at this time, you can try emailing one to yourself to see if you are still experiencing the same error.

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Also when printing reports in Quicken, do you see "Quicken PDF Printer on nul:" as one of the available printers, and does selecting that printer create PDF files that you can read?

    The email sending process depends on that driver to produce the PDF invoices and the error messages you show above imply that the driver is missing.

    QWin Premier subscription
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I don't know about this specific problem, but for older Windows versions there is posted documentation about (re-)installing the Quicken PDF Printer Driver here:

    Error Codes: "-20" and " -30" When Printing to the Quicken PDF Printer | Quicken

    Look in the section "If the issue persists" and follow the instructions.
    Report back if you detect any errors during this installation process.

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