Space Coast Credit Union MFA options are wrong & accounts not updating correctly

System

This discussion was created from comments split from:

Terrible support service

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KRogers639

Quicken Kristinia - Like most I had problems for months and then finally fixed. I thought. Now when doing a one step update - 2 things could happen.

1st is my choices in the drop down to verify are not any of my contacts with the bank - this is a huge concern. When it does work - it takes my checking account and updates every account with Space Coast with only 1 accounts info.

Who can help me?

Kelly Rogers

SeaStar

Like others, every new checking account transaction from my one checking SCCU account now downloads into that checking acct plus four other non-checking SCCU accounts. But no real transactions load into those four so far.
See related on-going discussion titled “Space Coast Credit Union online issues.” You’ll find info there that might help you scroll to select your verification email or phone number.

https://community.quicken.com/discussion/7957405/space-coast-credit-union-online-issues

Quicken Kristina

Hello @KRogers639,

I'm sorry to hear you're encountering these issues. There are a couple known issues with Space Coast Credit Union, CC-501/No Accounts Found & CC-503/FDP-103, but the issues you describe sound different from those known issues.

Due to the nature of the problems you're encountering, I recommend that you contact Quicken Support directly for further assistance, since they have access to tools that we on the Community cannot access and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!