Reconciliation beginning with cleared balance before I clear anything

DeeMT

I had 3 statement to reconcile. The first one was fine. The second one was not. I saw that it had a cleared balance that was different from the checks,debits total of what I had tried to clear. Then I realized the cleared balance was actually the previous balance. I cancelled and opened Quicken and then it was fine, showing 0 cleared balance. I reconciled and then went to my last statement and it happened again. I cancelled and closed then I opened the reconciliation again but this time it stayed the same, keeping the ending balance that I had previously enetered - so the cancel did not completely cancel this time. I closed quicken and still the same. I cannot reconcile. I see discussions closed on other similar problems but no solution. What's up?

I have noticed in previous years a problem similar to this and it seemed to occur when I saw that I was missing a transaction and used the NEW or EDIT button from within reconciliation to make the correction and then go back to reconciliation. I thought that was maybe the problem. This is years later so I admit I did the same thing with all 3 statements. I don't know if this has something to do with it or not but I have previously been able to cancel and now I can't and I don't know how to get past it. Did anyone find a solution for this? (BTW this is with the checking account - I reconciled about the same number of CC statements yesterday with no issues).

DeeMT

I forgot to add I am using windows latest version and quicken classic deluxe. And to clarify - I was trying to reconcile all 3 statements same general timeframe and day - jan 10 morning.

albesure

I ran into something similar using v59.6 for win that was updated yesterday 1/29/25. Entered 2 months of entries and today wanted to reconcile 1 of those 2 months. Everything started as usual when I opened the reconcile window including the last reconcile date & beginning balance.

Only started to clear the first 2 deposits by editing the amount from the reconcile window. So far so good. I had to add a deposit again via the reconcile window. This is where the problem started. Though I successfully entered the new $977.41 deposit, I could find it nowhere in the reconcile window.

Went back to the register & it was where it was supposed to be and within the timeframe of the reconciliation but still missing in the reconcile window. At this point, I started to un-clear the two previous deposits and then canceled the reconcile.

I restarted the reconcile but noticed that the last reconcile date & ending statement date had now jumped up one month and that the beginning balance was less $977.41. Looking into the register, I found that the deposit for $977.41 was marked reconciled and the transaction greyed out. I never made any attempt to clear that transaction as I never did find it on the reconcile page. And when I open the reconcile window, it shows $26500.26 cleared already which is clearly incorrect. Un-marking the deposit as reconciled did not change anything nor deleting the now un-cleared deposit.

So in the end, I now have three problems with the reconcile process: I have a prior ending statement date that is one month off, an ending statement date also one month off which I guess I can change though it doesn't seem to do anything and an incorrect prior balance that seems to reflect a deposit that simply isn't in the register any longer. Add to this that the difference balance in the reconcile window that seems to think most of my transactions are already cleared.

All I can think at this moment is [Removed - Language]! I think I know what I need to do, but dread it. I liked it better in the DOS days of Quicken.

Allan

Quicken Kristina

Hello @DeeMT and @albesure,

I'm sorry to hear you're encountering issues reconciling. To help troubleshoot this, please provide more information. When you reconcile, are you using the online balance, or are you comparing to a paper statement? Are the accounts you're encountering this issue with connected accounts that download from the financial institution into your Quicken file, or are these accounts that you update manually? Are the inconsistencies happening only when you use the "New" or "Edit" buttons in the reconcile window to add/edit a transaction?

I look forward to your reply!