Quicken support has stopped responding to my unresolved Ticket ID: 11282264

RNALowe
RNALowe Quicken Windows Subscription Member ✭✭
in Errors and Troubleshooting (Windows)

Over a period of two months I have sent three emails with attached documentation replying to customersupport2@quicken.com and have received no reply. How do I get Quicken Support to respond?

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  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    They don't. If they need more info, they'll contact you.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @RNALowe,

    The ticket number you provided is not an escalated ticket. They sent you an email to notify you of the status of the online biller issue you reported, but your replies are going to an inbox that is not monitored, which is why you have not received a response.

    If you require a response from Quicken Support, please contact them by phone or by chat. Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available 5:00 am PT to 5:00 pm PT, 7 days a week.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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