investor 360 OFX Error: 16503

bmilewski82

For the past few days I have been unable to download Investor 360 updates. Today I received an error OFX Error: 16503. Have tried disconnecting/reconnecting with same error. Appreciate an update. Thank you.

MontanaKarl

This isn't technical support. This is just other users helping fellow users. Edit… happy to see that Quicken Jasmine has offered troubleshooting tips for you. Hope it works.

Quicken Jasmine

Hello @bmilewski82,

Do you have multiple accounts with this financial institution? If so, did you deactivate all accounts before reactivating? I invite you to review the instructions below and follow them closely. It is recommended to save a backup before proceeding.

To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Spotlight (you will see a small magnifying glass in the top menu
   
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let me know how it goes!

Quicken Jasmine

Hello @bmilewski82,

Are you still requiring assistance?

Let me know!