For the past few days I have been unable to download Investor 360 updates. Today I received an error OFX Error: 16503. Have tried disconnecting/reconnecting with same error. Appreciate an update. Thank you.
This isn't technical support. This is just other users helping fellow users. Edit… happy to see that Quicken Jasmine has offered troubleshooting tips for you. Hope it works.
Hello @bmilewski82,
Do you have multiple accounts with this financial institution? If so, did you deactivate all accounts before reactivating? I invite you to review the instructions below and follow them closely. It is recommended to save a backup before proceeding.
To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
After that, please follow the troubleshooting instructions below.
Let me know how it goes!
Are you still requiring assistance?
Let me know!
For the past 4 days been getting error 15500, even using all the correct credentials. When it was all working well, Quicken used to prompt for the 2FA from Investor360. It no longer does so and I get the error above. Spoke with Quicken Support yesterday but they said it is an Investor360- side issue. However, last tear when there was this similar issue Quicken Support created a new login script that prompted the 2FA. So to me, this is clearly a Quicken issue since Quicken Classic Mac 8.0 does not prompt for the 2FA. Please help fix this!
Edit: Also I have tried all the Quicken Jasmine suggestions of deactivating accounts and re-adding them to no avail.
(Just for anyone reading this post and wondering what it is that Quicken Jasmine had suggested, her suggestion was in this thread…)
Hello @Mat Vega,
I'm sorry to hear you're encountering this problem. Thank you for confirming the troubleshooting steps you already performed. I can see those steps are the recommended troubleshooting for the 15500 error (see this article for more information).
I can understand why you are reluctant to contact Investor360's support. It is frustrating to get bounced between the financial institution and Quicken, with each saying the other must be at fault.
To test for anything file-specific that may be causing this issue, please backup your Quicken file, deactivate the problem account (if it's connected), go to Accounts>Add Account and follow the prompts, and if you're able to get to the add/link screen, try adding the account as new rather than linking to the existing account.
If the issue persists after adding the account as a new account, or you're blocked by the error message before you're able to get to the Add/Link screen, then the issue is most likely a connection issue rather than a file issue.
Please let me know how it goes!
Thanks for your response, Kristina. I have already tried the total removal of the Investor360 account and then try to re-add the account but still get the error 15500, The attempt actually identifies my two accounts in Investor360, but never downloads anything so I get two accounts with $0 balances and no transactions. So it seems it is not a file issue but a connection and likely 2FA issue.
Further info. I did contact my broker who forwarded my issue to the Invstor360 tech team. This is their response:
This is the response I received today. I will let you know when I have more information. (this is from my broker)
This is the response I received today. I will let you know when I have more information.
"A member of the Commonwealth Technology Services team has added comments to your incident.
Thank you for reaching out regarding this issue with your client. After looking into this it appears our 360 team is investigating this issue. I will provide updates once our 360 team does update us.
Please let me know if you have any further questions or concerns while we await an update from our team."
Hopefully collaboration between Investor360 and Quicken can resolve this issue. Thanks again, Kristina.
Hello All,
Thank you for taking the time to visit the Community to report this issue.
We have forwarded this issue to the proper channels so that this can be further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.
Thank you for taking the time to come and report this issue, I do truly apologize for the frustration and inconvenience that this has caused.
This issue has been reported for further investigation, our teams are currently working to resolve the issue, however, there is no current ETA.
(CBT-543)
Here's the latest from my broker via Investor360 tech support:
"We did receive an update it appears that our team is applying a fix that will take effect on Tuesday. If your client would like to attempt to export on Tuesday it may be resolved.
I will update you once I have more information on Tuesday/Wednesday if this fix resolves this issue.
Please let me know if you have any questions in the interim."
Left a message with my broker to ask if she has heard from Investor360. Still not working, but the error message for me changed from 15500 to 16503 yesterday. Not sure what that means, but it might be the Investor tech team is trying something but not successfully. Will try again tomorrow.
Just got a message from my broker. She said the Investor tech team asked if it's working now. I told her to let them know the error message has changed as I mentioned above.
Having the same issue for the same time duration with Investor 360. Still not working as of Jan 21st. Looking forward to a resolution.
Thank you for continuing to update this thread. We truly appreciate your patience and support as we work through this issue.
Investor 360 did a maintenance window on their platform a few weeks back. Since that window, this Quicken-Investor 360 interface has been down. Is this an Investor 360 issue? What is their timeline to get the fix? Thank you.
It's all working now! Thank you Investor 360 and Quicken tech teams.
It's working for me now too. Thanks!
