Capital One freezes when updating

inman
inman Quicken Windows Subscription Member ✭✭

Capital One freezes when updating. I've signed out of quicken and back in, i've reset capital one and it still freezes. I also tried to de-activate and to readd, and that also froze. No error message, it will not complete the operation.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @inman,

    At what point during the update process with Capital One do you experience freezing? When did this issue begin to occur? Does this occur during a One Step Update and during an individual account update? To clarify, are you only experiencing freezing when attempting to update Capital One? This issue does not occur with other financial institutions?

    Let me know!

    -Quicken Jasmine

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  • inman
    inman Quicken Windows Subscription Member ✭✭

    It occurs in the update when it says "processing data". I have to end task, it will not complete. Fidelity and other accounts are working, it's specific to Capital One.

  • inman
    inman Quicken Windows Subscription Member ✭✭

    I have also confirmed on the Capital One site the account is still linked

  • inman
    inman Quicken Windows Subscription Member ✭✭

    This is still not working. Pls comment on the fix

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    The next troubleshooting step I would try is validating and super validating your data file.

  • inman
    inman Quicken Windows Subscription Member ✭✭

    thank you. i tried both steps and it was not successful.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @inman,

    Do you have multiple accounts with Capital One?

    Let me know!

    -Quicken Jasmine

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  • inman
    inman Quicken Windows Subscription Member ✭✭

    Yes. they have all successfully downloaded in the past

  • inman
    inman Quicken Windows Subscription Member ✭✭
    edited January 14

    I found a solution …. i've canceled my subscription and will find another option. I think I was one of the first Quicken users (15+ years) [Removed - Inaccurate]

  • inman
    inman Quicken Windows Subscription Member ✭✭

    i tried capital one in the free trial of Simplifi and it worked. So my (removed - inaccurate) was true.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @inman,

    When you attempted to deactivate/reactivate your accounts, did you deactivate all of your accounts with Capital One before reactivating?

    Let me know!

    -Quicken Jasmine

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  • inman
    inman Quicken Windows Subscription Member ✭✭

    As stated in my original note from 2 days ago, it freezes when i tried to de-activate. net couldn't get to "all"

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @inman,

    Thank you for providing more information.

    This could be an issue with your data file due to what you described. I invite you to review the instructions below. It is recommended to save a backup before proceeding.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let me know how it goes!

    -Quicken Jasmine

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  • inman
    inman Quicken Windows Subscription Member ✭✭

    From the thread

    • The next troubleshooting step I would try is validating and super validating your data file.

    • thank you. i tried both steps and it was not successful.
  • inman
    inman Quicken Windows Subscription Member ✭✭

    …. Still not working ….

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since Validate/Super Validate did not correct the issue, the next step would be restoring a backup from before the issue started.

    Please let me know how it goes!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @inman,

    I haven't seen a response from you in a while. Do you still require assistance?

    Thank you!

    Quicken Kristina

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