Capital One freezes when updating
Capital One freezes when updating. I've signed out of quicken and back in, i've reset capital one and it still freezes. I also tried to de-activate and to readd, and that also froze. No error message, it will not complete the operation.
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Hello @inman,
At what point during the update process with Capital One do you experience freezing? When did this issue begin to occur? Does this occur during a One Step Update and during an individual account update? To clarify, are you only experiencing freezing when attempting to update Capital One? This issue does not occur with other financial institutions?
Let me know!
-Quicken Jasmine
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It occurs in the update when it says "processing data". I have to end task, it will not complete. Fidelity and other accounts are working, it's specific to Capital One.
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I have also confirmed on the Capital One site the account is still linked
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This is still not working. Pls comment on the fix
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The next troubleshooting step I would try is validating and super validating your data file.
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thank you. i tried both steps and it was not successful.
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-Quicken Jasmine
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Yes. they have all successfully downloaded in the past
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I found a solution …. i've canceled my subscription and will find another option. I think I was one of the first Quicken users (15+ years) [Removed - Inaccurate]
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i tried capital one in the free trial of Simplifi and it worked. So my (removed - inaccurate) was true.
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