Capital One freezes when updating. I've signed out of quicken and back in, i've reset capital one and it still freezes. I also tried to de-activate and to readd, and that also froze. No error message, it will not complete the operation.
Hello @inman,
At what point during the update process with Capital One do you experience freezing? When did this issue begin to occur? Does this occur during a One Step Update and during an individual account update? To clarify, are you only experiencing freezing when attempting to update Capital One? This issue does not occur with other financial institutions?
Let me know!
It occurs in the update when it says "processing data". I have to end task, it will not complete. Fidelity and other accounts are working, it's specific to Capital One.
I have also confirmed on the Capital One site the account is still linked
This is still not working. Pls comment on the fix
The next troubleshooting step I would try is validating and super validating your data file.
thank you. i tried both steps and it was not successful.
Do you have multiple accounts with Capital One?
Yes. they have all successfully downloaded in the past
I found a solution …. i've canceled my subscription and will find another option. I think I was one of the first Quicken users (15+ years) [Removed - Inaccurate]
i tried capital one in the free trial of Simplifi and it worked. So my (removed - inaccurate) was true.
When you attempted to deactivate/reactivate your accounts, did you deactivate all of your accounts with Capital One before reactivating?
As stated in my original note from 2 days ago, it freezes when i tried to de-activate. net couldn't get to "all"
Thank you for providing more information.
This could be an issue with your data file due to what you described. I invite you to review the instructions below. It is recommended to save a backup before proceeding.
Validate:
If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.
Super Validate:
Let me know how it goes!
From the thread
he next troubleshooting step I would try is validating and super validating your data file.
…. Still not working ….
Thank you for your reply,
Since Validate/Super Validate did not correct the issue, the next step would be restoring a backup from before the issue started.
Please let me know how it goes!
I haven't seen a response from you in a while. Do you still require assistance?
Thank you!
I canceled the service after being a customer since the early days of Quicken.
