Chase banking issue Ticket #11412545/CTP-11394

Question

This  issue is not resolved. I tried contacting support yesterday at Quicken because the Chase checking balance included the pending transactions and then it included them again, so I was off double, but they transactions were not included in the register.

I was told to restore to a prior version of my files. So I did and guess what? My bank reconciliation is still wrong and it's still due to the pending transactions that are being included in the Chase balance but not in the register. Then it counts them again. I am once again off double the total of the pending transactions.

Some support - it was a known issue!

I have cancelled my subscription renewal which amazingly was due today. I have used Quicken for close to 30 years, so I may go back to pen and paper for a while until I figure out what other options there are. My stuff is not that complicated.

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Quicken Kristina · Answer

Thank you for the follow-up,

Thank you for sending the logs.  I added the screenshots you posted and the logs you sent to the ticket.

Thank you!

(CBT-541)

dsusiejames · Answer

Thanks! You've been very helpful.

Quicken Kristina · Answer

Thank you for your reply,

To report a problem, in your Quicken program, go to Help>Report a Problem.

That should bring up a problem report window.  You will need to click on the dropdown to select a category.  The log files should be pre-selected.

Once you select a category (Bank download/Transaction Errors would be the most fitting category for this issue), the Send to Quicken button at the bottom right should light up.

Click Send to Quicken and it will send the report.  Once it finishes, you should see a confirmation window with a close button.  Click the close button to dismiss that window.

I hope this helps!