Chase banking issue Ticket #11412545/CTP-11394

dsusiejames
dsusiejames Quicken Windows Subscription Member
edited January 14 in Registers & Transactions (Windows)

This issue is not resolved. I tried contacting support yesterday at Quicken because the Chase checking balance included the pending transactions and then it included them again, so I was off double, but they transactions were not included in the register.

I was told to restore to a prior version of my files. So I did and guess what? My bank reconciliation is still wrong and it's still due to the pending transactions that are being included in the Chase balance but not in the register. Then it counts them again. I am once again off double the total of the pending transactions.

Some support - it was a known issue!

I have cancelled my subscription renewal which amazingly was due today. I have used Quicken for close to 30 years, so I may go back to pen and paper for a while until I figure out what other options there are. My stuff is not that complicated.

Screenshot 2025-01-14 134123.png

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited January 14

    Hello @dsusiejames,

    Thank you for coming to the Community to let us know you're still experiencing this issue! To investigate this issue, we do need additional information. Please provide screenshots of the incorrect online balance showing in your Quicken account register(s) and of the correct balance, as it displays on Chase's website (please redact any personal information).  If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Additionally, please navigate to Help>Report a Problem and send a problem report with log files attached. If you're not comfortable posting the screenshots in this discussion, please include them with the problem report. Note: Problem reports have a maximum of 10 attachments. If adding the screenshots exceeds that limit, please use a 2nd problem report to send them.

    You mentioned that you contacted Quicken Support about this issue. Did they give you a ticket number?

    I look forward to your reply!

    (CBT-541)

    Quicken Kristina

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