When I download updates, the Transfers, are incorrect.

Hoolyk

I download from Chase Bank into Quicken Rental Manager. My accounts are getting all screwed up. It is showing a Transfer to pay a wrong credit card. Is anyone else having this problem?

NotACPA

You can download payment and charge transactions, but not "Transfers", at least not AS Transfers. To the download function, they just look like other payments or charges. There's no provision in the download protocol for identifying a Transfer.

SO, have you input those transfers before the download? Have you got a Memorized (or Scheduled) transaction that's being picked up by the download?

Hoolyk

So automatic payments of credit cards are being shown as payments out of an incorrect account, not the account that paid the credit card. are you saying this is supposed to happen??? I don't have memorized transactions…fyi

NotACPA

So, you're downloading into the Card account and this is happening. Correct?

Your card company's downloads don't know about what you call your accounts. ERGO, this can't be coming from the download.

What happens when you download into the correct account? Into the incorrect account?

And, if you input the payment transaction manually when you first get the card statement, the problem goes away. But it's still internal to YOUR Quicken.

Boatnmaniac

You might want to check your Preference settings for Transfer Detection. Make sure that Quicken will notify you of possible transfers so you can review and accept or reject them before they get entered into the account registers.

Also, check your Preference settings for Dowloaded Transactions. If they are set to automatically enter the downloaded transactions into the registers and/or to automatically categorize transactions you might want to consider disabling those things. This will then require you to review the downloaded transactions and make necessary corrections before the transactions show up in the account registers. It makes for a little more work up-front but it can save a lot of troubleshooting time after the fact.

caryNCuser

The prompt give so little information given about the two "sides" of the "just entered" (really, just downloaded) transaction that I can't confidently confirm, so I'm inclined to say "no". I will just trust all my previous entries, since I would have entered both sides weeks prior. However, if I recall my experience correctly, when I reject a transfer then Quicken "helpfully" enters a new transaction.

I've tried disabling the transfer detection altogether and, at least on the very next download, transfer garbage happened again. Is there a way to completely disable any/all attempts for transfer detection and the resulting registry corruption?

I always enter both sides of the transaction and I couldn't care less if Quicken later notices that "hey, these look related!". Quicken's enlightenment is of zero benefit to me…and its attempts to enlighten itself just sabotage my register(s).

Jim_Harman

@caryNCuser

When you say you enter both sides of a transaction, are you entering it as a transfer, or are you entering it as two transactions? The correct way to enter a transfer between two accounts in Quicken is to enter it in one account, using the other account name in [square brackets] as the Category. After doing this, you will see a transaction in each account, with the other account shown as the Category.

Then when a transaction is downloaded into either account that has the same amount and a date from 15 days before to one day after the date of the transfer you recorded, Quicken will declare that as a Match and highlight what it thinks is the matching transaction. If you accept the downloaded transaction, it will mark the existing transfer with a "c" for Cleared. If the match is incorrect or Quicken thinks this is a new transaction, you must click on Edit and then Match manually to select the correct matching transaction.

It is up to you to review each downloaded transaction and confirm that Quicken has made the correct match.

caryNCuser

Thanks @Jim_Harman

I enter the two sides as just simple, unrelated, transactions. So, I enter in my savings register something like "xfer to checking" and, in the checking register, "xfer from savings". I started doing it this way 20 years ago, for better or worse…and who knows what the transfer-like awareness existed at that time :) Then, the two transactions get downloaded from their respective banks and get reconciled separately - and often on slightly different dates than my "best guess" of the timing. Anyway, this has always worked fine and I don't know why I care to have Quicken link the two transactions. In fact, I'm leery of linking them lest Quicken do something "helpful", like delete/update both if one was deleted/updated, rather than simply honor the two institutions subsequent reversal/update/whatever.

In my world, nothing needed fixing until Quicken transfer detection functionality came along. The only fix I need is to turn it off. And I may have made some progress today by disabling auto entry of downloaded transactions. I'll know more in a month :)