Vanguard OL-304-B happening for last three days

davidsh

Quicken Classic for Windows here. I've been getting an OL-304-B error on my Vanguard accounts for the last three days. I have not closed any accounts. It previously worked fine. The error message tells me to contact technical support. Whose support do I contact? What do I do to resolve this?

Quicken Anja

Hello @davidsh,

I apologize that you are experiencing this error, and understand how this can be frustrating.

First, could you please provide a screenshot of the error code and message you are receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Also, have you reviewed and followed the error-specific guidance found in this support article regarding error OL-304? What was the outcome after doing so?

Check back and let us know! Thank you.

davidsh

Thanks for the reply, @Quicken Anja. I have reviewed that support article. And did not follow the guidance because none of the scenarios it is relevant to apply to me. According to that article, this error occurs:

• If an account has not been authorized for online services by your financial institution. 
• The account has been closed or it has been changed by the bank. 
• The account has not been set up correctly in Quicken.

None of the above scenarios apply to me.

Screen shot of error code:

davidsh

@Quicken Anja I have now deactivated and reactivated online services for both of my Vanguard accounts and I am still getting the OL-304-B error. Same error as in the screenshot above.

Quicken Anja

Thank you for your follow-up. I'm sorry to hear that the issue continues.

Could you please go to Help » Report a problem and submit a report with the log files attached? This will allow me to review your logs for any internal errors.

Thank you!

davidsh

@Quicken Anja I have submitted the report

Quicken Anja

Thank you for submitting them!

After reviewing the logs, I found that the financial institution is sending an <ERROR>2003 internal error.  If this account is not closed at the financial institution, they must confirm why they're transmitting this error.  This error can also be transmitted by them with the tag <TOKEN>-1, which they must clear on their side to prevent further error transmission.

Unfortunately, Quicken Support cannot resolve this error, as we do not have access to the financial institution servers and the customer account information held on them.

I apologize for any inconvenience! Thank you.