CC-503 on seven accounts

AnnieOne

On January 13th (poor choice of days) I bought a new computer and moved Quicken. Now I have seven accounts that won't attach, four of them credit cards (2 Mastercard, Amex, Visa) and three of them bank accounts, but all with a CC-503 error message. I've been able to log online with every one of them using the same credentials CC-503 says are errors. I've used Quicken for over 20 years and know and have tried all the workarounds, resetting my cloud data, deleting my cloud account, signing out and back in, then re-adding my cloud account, plus three super validations. I've also checked the password vault and none of the logins are there. I'm at a loss as to what to try next. Please help before I pull every last hair out of my head.

Quicken Jasmine

Hello @AnnieOne,

Are these accounts with the same financial institution? If so, which financial institution? To clarify, this issue began after moving your Quicken file to your new computer?

Let me know!

AnnieOne

No. All seven accounts are different. Yes, the drama began after moving the file to my new computer and not realizing it was still open on the old one, as I was using one monitor and going back and forth to the computer I was currently on. Lesson learned, by the way. Rather than try to cope with the "combined file", I restored my original file from an earlier backup. Most of it works as it should. May I also add, the original file was screwy on my Mobile App a week ago and not connecting with some of my accounts.

Quicken Jasmine

Hello @AnnieOne,

Thank you for providing more information. Which financial institutions are you experiencing this error with?

Let me know!

AnnieOne

America First Credit Union - 2 accounts, CIT Bank, credit cards: LL Bean, Macy's, Verizon, and Military Star.

AnnieOne

By the way, 12 accounts work as they should. I tried changing the password on the LL Bean account, just to see if that would make a difference. No go. Still getting CC-503.

Quicken Jasmine

Hello @AnnieOne,

Thank you for providing more information. Due to this issue occurring across multiple financial institutions, I believe it may be caused by an online banking connection issue or a data file issue.

First, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

• Navigate to Edit
• Preferences...
• Quicken ID & Cloud accounts
• Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
• Follow the prompts to Sign Out
• Sign back in using your Quicken ID (email) and password

Let me know how it goes!

AnnieOne

Tried the above. Result: OL-296A on the America First account, followed by CC-503. Tried to activate LLBean card. No luck.

AnnieOne

Lastly, I tried creating another quicken file and adding one of the America First accounts to it. Another no-go. CC-503. Also, Discover Bank has joined the group of non-performers. I hate to whine, because I know this is a complicated system, but it's become a bit irritating.

Quicken Kristina

Thank you for your replies,

You mentioned that you tested America First in a new file and still encountered the same issue. Did you test any of the other financial institutions you're encountering this issue with in that new file?

If you haven't already done so, please make sure you can login to the financial institution websites directly. Too many incorrect login attempts can sometimes result in the financial institution locking the account.

Once you have verified the accounts are good on the financial institution side, please wait one hour, without attempting to connect or update any accounts in Quicken. After that hour has passed, log out of your Quicken (following the process from @Quicken Jasmine's earlier post), then log back in. After logging back in, test to see if the issue is resolved.

Please let me know how it goes!

AnnieOne

I have no trouble logging into the missing accounts with the same credentials, but I will do as you say and see what happens. Stay tuned.

AnnieOne

New wrinkle: CC-929. I signed out for 2 1/2 hours, then signed in and now have a different error on Cit Bank, Discover, LLBean, Macy's, Verizon Visa, and Military Star. Fortunately, America First is now working, or was. We shall see come morning. That wrinkle: tried to mobile sync, gave me a password error, but when I update the transactions for that account, the password works just fine. I need something to poison the gremlins that have crawled into my Quicken file.

Four of the credit cards will not allow me to remove the Financial Institution from the general tab on the account details page, which makes me suspicious that the cause of the failure to activate lies within.

Discover Bank picks up my credit card, but not the CDs. There are two Discover choices: card and bank. I only need one sign-on to access all of the accounts, so what do I do? Neither of them worked for the CDs.

CIT Bank has two login choices with the same phone number. Which should I use?

Quicken Kristina

Thank you for your replies,

To clarify, with the credit cards that won't allow you to edit/remove the financial institution, does Quicken see those accounts as connected (and have the financial institution pre-filled in)? If it does, then to remove the financial institution information, you would need to backup your Quicken file and deactivate the accounts. Note - once the accounts are reconnected, the financial institution information should be filled in automatically.

Is the CC-929 error the different error that you are now seeing? If not, what is the new error you're seeing?

To answer your question about Cit Bank connections, it looks like CIT Bank Online is the one you were previously using. It looks like you've tried both recently and gotten the CC-503 error with both options.

Thank you!

AnnieOne

All the accounts ARE deactivated. Account numbers are gone, however, I've tried many times to remove the financial institution info and although I can do it, when I reopen it, it repopulates. That's why I think the issue emanates from not being able to remove the financial institution, even though the accounts are deactivated. Twenty years with Quicken has given me a wealth of experience in workarounds. This one is puzzling.

America First is now working on the Windows app, but will NOT work when I try to do a mobile sync. Keeps telling me I have the wrong password, even though the password is stored and I'm assuming mobile sync should be picking it up from the Windows app. I'm completely signed out of Mobile on both my phone and tablet. The CC-929 error has resolved on the Windows app.

This user is having the same issue trying to remove the Financial Info, even though deactivated.

https://community.quicken.com/discussion/comment/20471851#Comment_20471851

[Edit - Corrected Link]

Quicken Kristina

Thank you for your reply,

I can see that you contacted Support about the CC-929 issue and that has been escalated. The escalated team should reach out via email if they need further information or when the issue is resolved.

When you contacted Support, did you bring up the issue with being unable to remove the financial institution name from the account details window (General tab) when the accounts are disconnected? If you did, what troubleshooting you do for the issue?

Thank you!

AnnieOne

Yes, I did bring it up, but there were so many issues, I'm not sure it was noted. They're old accounts and I don't want to delete them and start over as it would foul up every payment made between accounts. Hopefully within the week this irritation will go away and then I can go back to worrying about my grandchildren living in this nutty world!

Quicken Kristina

Thank you for your reply,

I'll create a ticket to have the issue with being unable to remove the financial institution from deactivated accounts looked into further. I can see that you already sent logs.

Thank you!

(CBT-547)

AnnieOne

Thank you, Kristina. Quicken has the best support teams. You guys go out of your way to be helpful, and I really appreciate it. There are so many moving parts to these files, I expect an occasional hiccup. This goof was my own doing after not realizing the file was open on two computers and it became conjoined. UGH! Fortunately, I'm the backup queen.

AnnieOne

I received a notice that the ticket was closed, however, the accounts still do not activate, no matter how I go about it. What next?

Quicken Kristina

Thank you for your reply,

I can understand why that would be frustrating. Every time you contact Support by phone or by chat, a new ticket number is generated.

When I take a look, I can see you contacted Support on the 28th of January to check on the status of the escalated ticket (ticket # 11523232). That escalated ticket is still being worked on.

The ticket that was closed was the ticket generated when you contacted Support on the 28th, ticket # 11541810.

I hope this helps!

AnnieOne

Thank you for the explanation. Being that I still have eight accounts that refuse to activate, the closed ticket was a bit puzzling. The latest wrinkle is my America First account that is working, but not when I try to add it to Mobile Sync, that tells me the password is incorrect, however, it is stored and Quicken uses it to update EVERY morning! The desktop app and Mobile Sync need to see a therapist to learn communication skills.