nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Any Update on Synchrony Savings and Discover Card Not Being Able To Add Accounts?

NLT

Just wondering if we have any updates as to why we can't add accounts for download at Synchrony Savings and Discover Card? It's been a while since I first posted this. I check regularly for answers but haven't seen any. I apologize if I missed the answer.

Find more posts tagged with

Online Banking

Windows

Accounts

One Step Update

Comments

Quicken Anja

Hello @NLT,

Thank you for bringing this to our attention, though I apologize that you have been unable to connect with these financial institutions for some time now.

If you don't mind, could you please elaborate and tell us exactly what happens when you try to connect? Do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please? And how long has this been ongoing for you? It may also be helpful to provide screenshots of what you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

While we do not currently have any open Alerts on either of these financial institutions, I took the liberty of reviewing your account internally and see that you are receiving an FDP-103 INVALID_CREDENTIALS error. This would usually produce a CC-503 error within the program. If this is the error you are seeing on your end, please take a moment to review and follow this error-specific support article regarding error CC-503.

Thank you!

NLT

Thanks for the reply. On both accounts, when I try to add an account, I get the CC-503 error and the message "Opps. Did you mistype your login?" When I login on their websites, I use the same logins/passwords and can connect. This has been happening since at least October when I posted my origional concern.

As for the FDP-103 INVALID_CREDENTIALS error, I never saw that unless that is what CC-503 means.

Finally, the below screenshot is the error messages I keep getting.

Thanks again for your assistance.😀

screenshot.jpg

Quicken Anja

Thank you for your response!

Apologies for any confusion! Yes, the FDP-103 INVALID_CREDENTIALS error that we see internally corresponds to the CC-503 error you see in the program. They are effectively the same issue.

If you’ve already tried the steps provided in the support article I linked earlier, the next step I recommend is deactivating all accounts associated with these financial institutions (if they are not already deactivated) and then forcing Quicken to "discover" all available accounts. This approach often helps resolve such issues.

Before you begin, please make sure you save a backup first (just in case), then please follow the steps below to proceed.

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List
Close, then re-open Quicken
Navigate to Tools > Add Account
Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

NLT

Hi, again. All accouts (visible and hidden) were all previously deactivated. To be sure, I just checked them all again. I then chatted with Discover Card and asked if they could check that Web Connect was activated. This is the reply I received:

"Thank you so much for your patience! I know it's important to be able to use your financial software. As of 9/27/22 there was an update between Quicken and Discover that has made Quicken and Quickbooks Online file format no longer compatible.

Quicken Web Connect and Direct Connect users will need to switch to Quicken's 'Express Web Connect' method to link their Discover account. QuickBooks Desktop users will have to switch to QuickBooks Online to connect to their Discover accounts.

Quicken has released an update that will allow you to make the switch quickly and easily. To update your quicken software choose "help" from the menu bar and then select "check for updates". If you need additional assistance on this update, you will need to reach out directly to Quicken. "

When I try to add the account, it just says Discover Card with no choice to select Web Connect.

Hope this is helpful and I appreciate your time.

Quicken Anja

Thank you for following up with these additional details.

The reason you are unable to see other connection methods is that they were removed after becoming unsupported. As a result, the system defaults to the Express Web Connect method when you attempt to connect.

Since you selected Discover Card and are experiencing issues, I’d like to ask if you’ve tried either of the other options listed in our financial institution directory for Discover: Discover Card Account Center and Discover Bank (see below).

If you haven’t tried these options yet, could you please do so now and let us know if the outcome is any different?

Check back and let me know! Thank you.

NLT

I did not try the two other options for the Discover Card before but just did. I got the same error message - CC-503.

Quicken Anja

Thank you for trying those and following up, though I'm sorry that the error you are receiving continues to persist even with the other instances.

At this point, I recommend reaching out to Quicken Support directly for further assistance and possible escalation if they see fit.

I apologize for any inconvenience! Thank you.