Any Update on Synchrony Savings and Discover Card Not Being Able To Add Accounts?

NLT

Just wondering if we have any updates as to why we can't add accounts for download at Synchrony Savings and Discover Card? It's been a while since I first posted this. I check regularly for answers but haven't seen any. I apologize if I missed the answer.

Quicken Anja

Hello @NLT,

Thank you for bringing this to our attention, though I apologize that you have been unable to connect with these financial institutions for some time now.

If you don't mind, could you please elaborate and tell us exactly what happens when you try to connect? Do you receive any specific error code(s) and/or message(s) while trying to connect that you can provide us with here, please? And how long has this been ongoing for you? It may also be helpful to provide screenshots of what you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

While we do not currently have any open Alerts on either of these financial institutions, I took the liberty of reviewing your account internally and see that you are receiving an FDP-103 INVALID_CREDENTIALS error. This would usually produce a CC-503 error within the program. If this is the error you are seeing on your end, please take a moment to review and follow this error-specific support article regarding error CC-503.

Thank you!