Chartway Fed Credit Union Error

jeffu

For the past two days I keep getting this error -

Care Code: FDP-102

Details:
FI_TIMEOUT
Retry. Error calling downstream dependency

Any ideas???

Quicken Jasmine

Hello @jeffu,

Error 102 (or FDP-102) is displayed when a bank is selected that is unavailable; or you have changed your sign-in information with your financial institution and the new credentials are not carried over to Quicken. I invite you to review the troubleshooting steps below in an attempt to resolve this issue. It is recommended to save a backup before proceeding (just in case). You can also review these instructions and more information in this Support Article.

First, wait and try again the following day

It's possible that your bank is simply unavailable for a short time. Wait 24 hours and try again.

Second, try logging in to your bank's website

​At your bank's website, try to log in. Then navigate to the transactions in one of the accounts you're trying to add.

What if I could not sign into my bank's website?

If you couldn't sign in from the website, the next thing to do is to try bank names similar to yours. This would be necessary if two accounts you usually access from the same website are available under different names on our list.

For example, from the Wells Fargo website, you might see your Wells Fargo checking and auto loan accounts listed together. But from within Quicken, you may need to:

• Select Wells Fargo Bank to add your checking account.
• Select Wells Fargo Auto Loans to add your loan account.

Here's how to find bank names similar to the one you last chose:

1. Close the browser window that contains your bank's website.
2. Back in Quicken, click No, maybe I chose the wrong bank name.
3. If you see another variation on your bank's name, click it, and try signing in.

If the steps above don't resolve the issue

The cause could be that the bank account login password uses special characters that interfere with Quicken's ability to download transactions. These special characters are ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Having these characters in the password can also prevent you from activating an account for Quicken Connect. You will need to change your password with your bank to use characters other than these five special characters.

I hope this helps!

Snippy

Hello-

Same Chartway FCU FDP-102 errors as @jeffu for second full day using Quicken Mac. Chartway's online banking site has functioned normally throughout this outage/problem. I tried to fix the connection through Quicken Connect and it does seem to appear that it is on the bank's end.

I sent error log to the Quicken team. Thanks for listening!

Additional Info: applied Jan QuickenMac update after typing this and problem persists

Quicken Kristina

Thank you for joining the discussion @Snippy,

Since you're encountering the same issue as the original poster and you've confirmed that you have already gone through the troubleshooting, I recommend that you contact Quicken Support directly for further assistance, as they have access to tools that we on the Community can't access and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

Swingray

I am having a CC-502. Spent a half hour with support and they concluded it was on Quicken's end.

Quicken Kristina

Hello All,

This is a known issue that is currently being worked on. While we do not have an ETA, please bookmark the Community Alert linked below to track the status of the issue, since any updates, once available, will be posted to that alert. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

https://community.quicken.com/discussion/7959526/new-1-23-25-chartway-federal-credit-union-cc-502-fdp-102

Thank you!

(Ticket #11530812/CTP-12029)