Password vault error

When I did a system restore all of my passwords were gone and I couldn't add them back.
Best Answer
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I figured out what the problem was. I went from Home & Business to Classic Quicken. Sin then I couldn’t download transactions from banks an brokerages. I was going to start a New quicken file and opened one of my files and backed it up to a QIF file so I could use it in the new file. I checked the QIF backup and it said that I wouldn’t be be able to download transactions. At the very end it said that my file was for Mac. I have windows. I uninstalled the Mac and installed Windows version, did a quicken restore and everything works fine. Is there a way to tell if you have the wrong software installed?
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Answers
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Hello @Richard Esser,
Thank you for bringing this to our attention!
Could you please clarify what you mean by "system restore"? Are you referring to your computer, Quicken, or a backup file? Also, when did you first notice this issue? Was it immediately after performing the system restore?
Additionally, could you let us know where your data file is located? Is it saved on your local hard drive (e.g., C: drive) or in a cloud-based/external drive (e.g., OneDrive, Dropbox, USB, etc.)?
We look forward to hearing back from you. Thank you!
-Quicken Anja
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restore backup file. I ran into problems with quicken and tried to restore a backup. I have run into problems. In one backup I lost all of the passwords and couldn’t add them back in. Now I have restored a backup that has the passwords in it, but it won’t download from many banks, brokerages and credit cards. I download Quicken again but that didn’t fixit. Is there a way to start over without having to enter every bank, brokerage, etc. again? Can I copy from the old and setup new/
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restore a Quicken backup on my computer. My data file is located in documents/quicken backup on my computer and also some are on Quicken online backup, and an external drive.
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Thank you for following up with additional details.
Regarding the restored backup file that contained the passwords, could you please provide the names of the financial institutions for the accounts that are giving you errors? This will help me investigate further.
As for your question: "Is there a way to start over without having to enter every bank, brokerage, etc. again? Can I copy from the old and set up new?"—unfortunately, there isn’t a way to start over without re-entering all your banking information. However, the backup you restored, which contains the passwords, may be easier to fix depending on the errors I identify internally.
Thank you, and I look forward to your response!
-Quicken Anja
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Hi. I restored a backup in Quicken and the password vault doesn't work. But it has transactions up to January 16. Here are 2 pictures to show you what is going on. I can't add passwords.
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Is the password vault broken or can it be fixed?
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I created a new Quicken File and It works fine. Is there a way to fix the old ones?
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@Richard Esser In your restored Q file, are the accounts still present?
When you do TOOLS, Account List what's shown in the "Transaction Download", "Last Download" and "Financial Institution" columns adjacent to each account that you'd expect to download into?
Can you show us a graphic of that "Account List"?
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
I have decided to start a new Quicken file. I have setup an account from 1 bank. The downloads work good. The transactions go back to April 2024. Is this a good starting point or should I start at a later date. Like at the end of the year?
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I figured out what the problem was. I went from Home & Business to Classic Quicken. Sin then I couldn’t download transactions from banks an brokerages. I was going to start a New quicken file and opened one of my files and backed it up to a QIF file so I could use it in the new file. I checked the QIF backup and it said that I wouldn’t be be able to download transactions. At the very end it said that my file was for Mac. I have windows. I uninstalled the Mac and installed Windows version, did a quicken restore and everything works fine. Is there a way to tell if you have the wrong software installed?
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system restore. I meant quicken backup restore.
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Thanks for the update! Glad to hear it is working now and that you were able to find a solution.
You can check what version you have installed by navigating to Help > Check for Updates.
Just to clarify a few things— all Quicken products are now called “Quicken Classic”. This was done to better distinguish the difference between Quicken and Quicken Simplifi as both are products provided by Quicken. However, your subscription tier is tied to your Quicken ID (email) and remains the same which I can see in our internal system that you have a Premier subscription.
Can you tell us what indicated to you that you had the Mac version installed? The reason I ask is because the Mac version has a different installation file format that is not compatible with a Windows operating system. So installing the Mac version on a Windows device should not be possible.
Thank you!
-Quicken Anja
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I installed the wrong version of Quicken. I have Windows. I installed Windows version and everything works fine.
Issues in investment accounts that might not import correctly to Quicken Mac
This is file C:\Users\Owner\Documents\Quicken\Copy of Qdata 2024 January-2025-01-05.PM05.12 copyCpy-2025-01-18.PM02.44_review.txt
Created 01/25/2025 at 2:06:25 PM0