Error OL-392-A Huntington Bank that successfully updates on 2nd attempt [Edited]

jeanderson
jeanderson Quicken Mac 2017 Member ✭✭✭

Have been consistently getting error OL-392-A when I first update my two Huntington Bank accounts. Says it's "because it's been too long since my last update" (I update daily). When I retry the update, it works fine. This has been going on for about two weeks now.

Anyone else have this issue? It's easily solved by just doing another update, but seems there must be some underlying issue.

Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jeanderson,

    Thank you for sharing your experience. While I'm glad it's successfully updating on the second attempt, it must still be annoying to need to run One Step Update twice in order to get your Huntington account(s) to update. Have there recently been any changes to that impacted account(s)? Do you use the Bank Bill Pay feature through Quicken? If so, did you recently add a new Payee that you pay using the impacted account? Have you contacted the financial institution about this issue, as recommended by the article on troubleshooting OL-392 errors?

    I look forward to your reply!

    Quicken Kristina

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  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • jeanderson
    jeanderson Quicken Mac 2017 Member ✭✭✭

    Another unusual thing I just started noticing on one of my Huntington checking accounts: In the online dialog, my register balance shows up as some large negative number. I've never had a negative balance. Could Quicken be missing some transactions when it calculates this? Could this be why Quicken thinks it's been a long time since I downloaded transactions? Again, I download almost every day.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Does the register balance you see in the Online Center match what you see in the register for that account? Have you checked the account register for duplicate or missing transactions? When you look at the account register, do you see a date/time of the last download?

    Do you see a current date/time there?

    Thank you!

    Quicken Kristina

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