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Error OL-392-A Huntington Bank that successfully updates on 2nd attempt [Edited]

jeanderson

Have been consistently getting error OL-392-A when I first update my two Huntington Bank accounts. Says it's "because it's been too long since my last update" (I update daily). When I retry the update, it works fine. This has been going on for about two weeks now.

Anyone else have this issue? It's easily solved by just doing another update, but seems there must be some underlying issue.

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Comments

Quicken Kristina

Hello @jeanderson,

Thank you for sharing your experience. While I'm glad it's successfully updating on the second attempt, it must still be annoying to need to run One Step Update twice in order to get your Huntington account(s) to update. Have there recently been any changes to that impacted account(s)? Do you use the Bank Bill Pay feature through Quicken? If so, did you recently add a new Payee that you pay using the impacted account? Have you contacted the financial institution about this issue, as recommended by the article on troubleshooting OL-392 errors?

I look forward to your reply!

mshiggins

@jeanderson at least one other person is having a similar error:

https://community.quicken.com/discussion/7959589/huntington-bank-download-error-ol-392-a

jeanderson

Another unusual thing I just started noticing on one of my Huntington checking accounts: In the online dialog, my register balance shows up as some large negative number. I've never had a negative balance. Could Quicken be missing some transactions when it calculates this? Could this be why Quicken thinks it's been a long time since I downloaded transactions? Again, I download almost every day.

Quicken Kristina

Thank you for your reply,

Does the register balance you see in the Online Center match what you see in the register for that account? Have you checked the account register for duplicate or missing transactions? When you look at the account register, do you see a date/time of the last download?

Do you see a current date/time there?

Thank you!

jeanderson

This morning (2/24), my Huntington checking account says "Last download February 22, 2025 - 10:21 am (Direct Connect)". Once again, the download fails. I try again and it works.

Off topic, but with the issues downloading from Vanguard and never getting my Marcus GM Mastercard account to connect, my Amex is the only account that cleanly downloads now. 🙁

Quicken Kristina

Thank you for your reply,

If you haven't already done so, I recommend that you backup your Quicken file, deactivate the problem account(s), then reconnect them by going to Tools>Add Account and following the prompts.

Note - To make sure you reconnect using Direct Connect, click the Advanced Options link when selecting the financial institution.

Screenshot 2025-02-24 at 10.29.34 AM.png

Then, select Direct Connect, click the Next button, and follow the prompts.

Screenshot 2025-02-24 at 10.29.54 AM.png

On the Add/Link screen, please carefully link the account to the correct nickname in Quicken.

If that does not correct the issue, then, as recommended by our article on OL-392 errors, please contact the financial institution about this problem.

I hope this helps!