J Crew

Quicken Mac Subscription Member

Hi- I read through older posts on how to resolve the JCREW Synchrony Bank issue but none of the solutions listed worked for me…any other suggestions? Thanks

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Answers

  • Quicken Windows Subscription Moderator mod

    Hello @sneedham,

    To assist with this issue, please provide more information. What is happening when you try to add/update the account(s)? Are you seeing any error messages/codes? Is this an account you're adding for the first time, or was it previously connected and working?

    I look forward to your response!

    Quicken Kristina

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  • Quicken Mac Subscription Member

    Hi Kristina,

    Thank you for your assistance. Yes previously I had J Crew connected to my Quicken but once they switched banks I have not been able to connect….if I choose add account then search for J Crew the website quicken has listed is no longer valid. This has been an issue since last Fall. I reported it already by calling but nothing has been done. I searched the other day to see what others users had done and followed their suggestions, however they did not work for me.

    Please advise.

    Thank you!

  • Quicken Mac Subscription Moderator mod

    Hello @sneedham,

    Is this the instance you are attempting to connect to (see screenshot)? What exactly occurs when attempting to connect? To clarify, the URL that is connected to this instance is no longer correct?

    Let me know!

    -Quicken Jasmine

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  • Quicken Mac Subscription Member

    Hi yes that is correct! Below is an old thread…but it did not work for me!

    The financial institution for J Crew changed from Comenity to Synchrony, but the J Crew Credit card link in Quicken is still Comenity. GE Money Bank also changed to MySynchrony, but that is not an option in Quicken. Synchrony Credit Cards do not have the same interface as MySynchrony.

    So, for credit cards such as J Crew, Sleep Number, Home Design, etc., the current way to get them to work with Quicken is to set them up with GE Money Bank as the financial institution. 

    Hope this is helpful to someone!

  • Quicken Mac Subscription Moderator mod

    Hello @sneedham,

    Thanks for providing more information!

    What occurs for you when attempting to connect using GE Money?

    Let me know!

    -Quicken Jasmine

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  • Quicken Mac Subscription Member

    This is what I see…

  • Quicken Mac Subscription Moderator mod

    Hello @sneedham,

    Thank you for providing that screenshot. I suggest reaching out to Synchrony directly for further assistance as they may be able to provide you with the exact instance that you will need to use to connect your accounts. It is recommended to request to speak to a tier 2 agent or supervisor as they are generally more familiar with third-party applications.

    I apologize that I could not be of more assistance.

    -Quicken Jasmine

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  • Quicken Mac Subscription Moderator mod

    Hello @sneedham,

    I just wanted to reach out and see if you were able to get ahold of Synchrony and resolve the issue that you were experiencing?

    Let me know!

    -Quicken Jasmine

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