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CC-501 Error; multiple FI

compuwise

I am consistently getting the CC-501, "Unable to update these accounts because of an error on the Quicken server," for several days running now. I have attempted to log out of my account and have also restarted Quicken. I am seeing the error for 7 FIs: Charles Schwab, Citi Cards, EverBank, Lowe's Consumer Credit Card, PapPal, Rogue CU, Chase.

I sent a message to Kristina, who reported that these institutions are not part of the server error already reported.

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Comments

RalphC

You say you "attempted to log out". Did you actually succeed in logging out of your account and log back in?

MrZipp

CC-501 errors with 8 different FI's - Amex Cap one and others ??

[Merged Post]

Quicken Anja

Hello @compuwise & @MrZipp,

We appreciate you for bringing this issue to our attention and understand that this must be frustrating to deal with.

There is currently a known issue with multiple financial institutions producing a CC-501 error which has been escalated internally, though we do not have an ETA on resolution at this time. Please refer to this Community Alert for more information and updates as they become available.

While the financial institutions you mentioned are not listed as confirmed within the Alert, it is possibly still related. I will forward the names of the financial institutions you provided to our teams.

We apologize for any inconvenience in the meantime! Thank you.

isonclubikin

I'm currently having this CC-501 issue with 5 of my 7 USAA accounts.

compuwise

I restarted the computer and the problem is resolved.

compuwise

I spoke to soon. The problem is not resolved. CC-501 error continues with Charles Schwab, Rogue Credit Union, Synchrony Bank. I've Reset the account connections.

UKR

CC-501 errors or "not your fault" message from one or more banks

Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501
Support needs to obtain and review your download log files, to be able to dig a little deeper to resolve this issue for you.

If you are getting "Oops, something went wrong", "Check Internet Connection" or similar:
• Your browser must allow popups from https://www.quicken.com for chat/phone support selections to function. See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in

https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

• Have you recently enabled a VPN?
If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
• Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
• If you're running Quicken and Windows under a VM, ensure that the VM does not block any incoming or outgoing IP ports.
• Does your Antivirus software allow Quicken to connect to the Internet?
Quicken needs to be able to establish outbound Internet connections for the program to work.
For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
See https://www.quicken.com/support/configuring-firewalls
Check your firewall settings and ensure the following three entries are present, pointing to the Program Files folder that you actually installed Quicken in:

If necessary, contact the Antivirus / Firewall vendor's Support Center for assistance.
• In older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
Click the Advanced tab.
Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported: "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
Turn off "Use SSL 3.0"
Click Apply. Reboot.
• If all else fails: Try rebooting your network router. When done reboot your PC
• Please let us know which of the above items solved your problem.