PenFed Not Updating (QMac)
I have not been getting errors upon updates, however, my checking and savings accounts are not updating, just the credit card. Very strange that some of it is working.
Anybody else having the same problem?
Comments
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Hello @nmayben,
Thanks for bringing this issue to our attention.
After further review, I can see that you are receiving an FDP-103 internal error with your Pentagon Federal Credit Union accounts. An FDP-103 error occurs when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app. I suggest reviewing the instructions below in an attempt to resolve the issue, it is recommended to save a backup before proceeding. You can find more information as well as these steps in this Support Article.
To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
- Go to the Accounts menu and choose Hide and Show Accounts
- Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
After that, please follow the troubleshooting instructions below.
- Open the account register and navigate to the Settings gear on the bottom-right corner
- Click on the Downloads tab
- Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
- Quit Quicken
- Open Spotlight (you will see a small magnifying glass in the top menu)
- Search for "Keychain Access"
- On the left panel in the Keychain Access app, select Login and select Passwords at the top
- Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
- Quit the Keychain Access app and reopen Quicken
- Navigate to Accounts > Add Account...
- Use the search field at the top of the list to find and select your financial institution and click Continue
- Follow the prompts to sign in using your login credentials associated with the financial institution
- If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
Let me know how it goes!
-Quicken Jasmine
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Hi @Quicken Jasmine , thank you for your response.
I think the connection FDP-103 came up when I was trying to get it to reconnect as info was not downloading.
I've tried the steps you mentioned, now I'm getting another error - I even updated my password and tried that, still same error
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Getting the same thing on Quicken Windows (CC-555); the FI is denying access to your account.
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I'm getting Pentagon FCU is not accepting download requests at this time. If this persists, please contact Pentagon FCU. (FDP-155). This started (for me) this morning. Is anyone else getting this error? It would appear to be PenFed changing its policy yet again (this seems to happen every six months or so for the past several years). I know it says to contact Penfed, but for several years such contacts have always been fruitless on Penfed's end.
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels so that it can be further investigated. Could you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached?
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
Please let me know once you have done so! Thank you.
-Quicken Jasmine
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Reported the error through Quicken's "Report A Problem"
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I'm getting the same thing. My credentials have been verified by logging into penfed's site. Also submitted a problem.
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Hello @Harry D and @rjwalker12,
This issue has been reported and is currently being investigated, however, there is no current ETA.
We do appreciate your patience and support.
(CBT-562)
-Quicken Jasmine
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FYI, today I got a different error message, saying that PenFed blocked my login.
I called PenFed and they said that they blocked Quicken on purpose (and without notifying anyone, so that we all spent countless hours trying to resolve this issue)
this is what I wrote their "board of directors"
I am very frustrated with PenFed decision to stop Quicken Connect.
I depend on Quicken to budget and balance/reconcile all my accounts, and was not able to do so since end of December.
I spent countless hours with Quicken support to try and resolve this issue, only to just find out from your customer service rep on the phone that you decided to stop Quicken Connect
At the very least I would have expected you to send notification to all your customers, and Quicken so that your customers would not have to spend hours attempting to resolve this issue
I also expect that in addition to letting us know, that would provide possible workaround.
I also do not understand how come all other banks (at least the ones I deal with) such as Chase, AmEx, BofA, SoFi, Synchrony, Fidelity, Schwab, Capital One, Discover, Citi, PayPal, have any issues with Quicken Connect.
I have stopped recommending PenFed to all my friends and family, I started recommending against PenFed on social media
I have minimized using PenFed as my main credit cards and checking/savings accounts, and will not open any other account with you until this issue is resolve0 -
Every six months, something like this happens with Penfed. I've seen this for several years now. Things are working pretty reliably for a few months, and then, without any warning or explanation, Penfed changes something and breaks Quicken downloads. Thousands of other banks seem to be able to manage it, but not Penfed. Complaining, writing to the board of directors, or calling in to find out why will only get you a canned reply "Penfed does not support third party solutions. If you want to use Quicken you can always download the transactions and import them into Quicken." It usually takes between three weeks and three months for Quicken/Intuit to figure out a workaround. It's great when it works, but I guess Penfed isn't smart enough to figure out how to do what other banks are doing. Or unwilling to serve their customers this way.
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Known issue with Simplifi, perhaps Quicken can create a matching issue for Quicken. At the time of this comment, only an alert for CC-555 is posted for Quicken and PenFed.
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Hello All,
This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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One minor note: the QFX files that Penfed generates for the manual download/import process contains the full name: <ORG>PENTAGON FEDERAL CREDIT UNION</ORG>, rather than the "Pentagon FCU" designator that we have used for some time now. This means that after an import in Quicken, the account thinks it's connected to the full name institution (which I don't believe has worked for some time now), not the "active" one.
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Thank you for sharing!
-Quicken Jasmine
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I have the same problem. It seems that whenever Penfed updates its system, its interface with Quicken breaks. The recurring issues are frustrating.
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my latest conversation with PFCU
Thank you for reaching out regarding the issue with connecting your accounts to Quicken.PenFed has recently made the decision to disallow aggregators from accessing PenFed Online through direct integration. This decision was made to protect our members and their data, as the method used by aggregators, known as screen-scraping, does not align with our internal information security standards.
However, you can still manage your finances by manually downloading your transaction history from PenFed Online. Here are the steps to do so:
1. Log in to PenFed Online.
2. Click on the name of the account you want to download transaction history for.
3. Scroll to the bottom of the screen and click "Download Transactions."
4. Select the transaction types you want to download from the Transaction Type dropdown menu:
- All: downloads all available transactions.
- Credits: downloads all transactions that increase the account balance.
- Debits: downloads all transactions that decrease the account balance.
- Checks: use this option to download all check-related transactions (if applicable).
5. Select the download format appropriate for your program from the Download Type dropdown menu:
- Comma Separated Value (CSV)
- Quicken Interchange Format (QIF)
- Web Connect (QFX)
6. Click the date range to download from the Download options:
- All: all available dates for the selected account type.
- By Date Range: use the calendar to select dates.
7. Click "Download Transactions."
8. Repeat the process for each account for which you want to download transaction history.If you encounter any difficulties uploading your transactions into Quicken, please contact Quicken support for further assistance.
We apologize for any inconvenience this may cause and appreciate your understanding.
Best Regards,
KaLeena D.
PenFed Credit Union0 -
This is almost identical to the messages they sent out in the past every six months or so after they make changes that break Quicken. For at least two years, they also say they've recently made this change. They say nothing else but give you eight steps for each account, so there's no problem, right?
Funny how thousands of other banks seem to manage their security without breaking Quicken. What makes Penfed so special?
Kudos the the Quicken/Intuit team the last time this happened. It took about three months to come around to a "solution" to this problem caused entirely by Penfed.0 -
Should we continue to upload logs periodically while this error persists?
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Yes, this is very frustrating. And I have had troubles accessing my account when out of the country. However, I do enjoy the 2% cash back on my PenFed Power Cash Rewards card. Is anyone aware of another card that has no annual fee and no foreign transaction fee?
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I received this email today from the board chairman's office for Penfed. Looks like a solution will be available "soon".
Thank you for contacting the Office of the Chairman of the Board. We appreciate the opportunity to review and address your concerns.
In November 2023, PenFed made the decision to disallow aggregators from accessing PenFed Online through direct integration. The technical method by which aggregators were extracting account data (i.e., “screen-scraping”) does not align with our internal information security standards and was disabled to better protect our members and their data. We apologize for the inconvenience this has caused you.
We recognize that financial aggregators are an important tool for members to manage their finances, and we are committed to finding a solution that will balance the convenience of these tools with the necessary security infrastructure to protect our members and the credit union. Your perspective on this matter is particularly valuable to us.
PenFed has added a new capability for members to access their data through other apps and this capability is already in place with dozens of institutions. The connection for Intuit, which provides the access for Quicken users, is currently being tested and we expect it will be available for member use soon.
Your satisfaction is very important to us, and we will use your feedback as a resource to improve our product offerings and services. Thank you for being a valued PenFed member.
Sincerely,
Nicole Thompson
Manager, Executive Correspondence
Office of the Chairman of the Board
[Removed]
PenFed.org1 -
that sounds promising
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Today Penfed seems to be downloading normally. I hope others are seeing the same success. Good job on everyone's part for solving this!
I posted without checking all accounts. It does not seem to recognize my credit card account or be capable of linking to it.
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Credit card is still not visible to choose for connecting to Penfed. All other accounts seem to be there.
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In my case, it was the savings account that didn't connect. My credit card account worked fine on my last 'update all accounts'. At that point the savings account showed an error. I was able to resolve that by clicking on the 'reconnect' button. I never did disconnect those accounts. They are and I guess they were as follows: Financial Institution: Pentagon Federal Credit Union (10360); Connection Type: Quicken Connect.
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I tried earlier and seems to be working now, I believe the credit card too.
I even tried a payment test, we’ll see if that works!
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My credit card account still does not show up in the "New Accounts" that can be added. No problems with the other accounts.
A minor comment: The institution name "Pentagon Federal Credit Union" is the name included in manual downloads from accounts, but the institution name "Pentagon FCU" is the one that has been working for several years now. My recollection is that years ago when downloads broke, the FCU name was on a test configuration that worked, so everyone has been using it. For comparison I tried both; the credit card account didn't appear on either one. I've submitted a problem report to Quicken.0 -
After reading these updates saying that Penfed is working again (partially at least) I attempted to restore one-step update to my Penfed accounts, but, when I attempt it, the "Add Account" window opens and never populates. I've tried with checking, savings, and credit card with the same results. I then tried creating a new quicken data file and adding a new account to that, trying each of the two Penfed institution offerings and in each case the "Add Account" window opens and never populates. Anyone else encountering this? I have already submitted a problem report.
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Hello @derekpc,
Thank you for sharing your experience. To clarify, at what point is the Add Account window failing to populate? If possible, please post a screenshot of what you're seeing, with any personal information redacted. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
I look forward to your reply!
Quicken Kristina
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Hello @Quicken Kristina, the Add Account window is presented after I select the financial institution. I managed to solve the issue. After posting my previous comment I decided to do a full uninstall of quicken classic windows and deleted the quicken directory from the C: drive and reinstalled with a fresh download from www.quicken.com/activate. I opened my existing data file and attempted to reactivate one-step update for the Penfed accounts. This time when the Add Accounts window opened it was properly populated and I was able to reactivate checking and savings accounts, but, as some others have commented here, my credit card account was not offered. (screen shots below are from when it failed using a fresh data file for testing):
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Thank you for the follow-up,
I'm glad to hear you were able to resolve the issue with the blank Add Account window.
The credit card account not being seen as an option to add/reconnect may be connected to the current issue that's being worked on.
However, just in case it is unrelated, please answer the following questions:
- Has there been any activity in the account in the last 90 days?
- Is the account considered an external account (i.e. are you redirected to a different website when selecting the account on the bank's website)? If so, what URL are you redirected to?
- Is the account a subtype of a different account?
- Has the bank made any recent changes to its website or sign-in process?
- Are you the owner of the account?
I look forward to your response!
Quicken Kristina
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