PenFed Not Updating (QMac)

KellyPE

I have had issues downloading Penfed transactions since early February. I have disconnected my accounts and added them back with no issues; however, as of 2/16, I am still unable to download transactions.

derekpc

Hi @Quicken Kristina

In answer to your questions in order:

Activity on the account nearly daily

Not an external account

Not a subtype of a different account, straight forward credit card

No noticeable changes to website or login, just Penfed doing its usual “break quicken access as frequently as possible” games. By the way, the four accounts that I managed to reconnect two days ago, can’t connect today.

I am the account owner.

This is all part of the known issues with Pentagon Federal Credit Union accounts, I’m sure. Very frustrating, but, I’m fairly sure the issues are on Penfed’s side of the equation.

Harry D

I must be one of the lucky ones whose accounts are being updated regularly EXCEPT for my Penfed credit card. Previous notes from Quicken support imply that they are still working problems with Penfed and that credit card updating may be involved in those problems. Good luck to Quicken support on solving them soon!

Harry D

As of today (Feb 18) my Penfed credit showed up in the list of accounts to add! I successfully linked it to my Quicken credit card account and downloaded transactions. Seems to be working normally. Way to go Quicken and Intuit!

Larry Hathaway

Same here. Able to download all accounts except for two credit card accounts.

Harry D

Penfed today apparently has significantly increased their support for Quicken downloads. Quicken now signs me in to Penfed where I can explicitly authorize (on Penfed's side) which accounts I want enabled for downloading. This is more secure and easier to understand than the previous methods. So kudos to both Quicken and Penfed for establishing a more stable solution to this recurring problem!

nmayben

This weekend I noticed when refreshing that PenFed has now made a big change. The updated connection brought me to the browser to sign in. This is very exciting to have it working properly again! (fingers crossed)

derekpc

Just FYI for anyone (like me) who may not have noticed this until now, PENFED has instituted a new method of authorizing Quicken access which requires logging into PENFED online to authorize the accounts as part of adding/restoring accounts for Quicken Web connect. I gave it a whirl today and for the first time in several months One Step Update has downloaded my PENFED Visa transactions.

Harry D

Just today three of my accounts weren't found, even though they have worked for a week or so, and other accounts would connect. It seems that three accounts were chosen at random. Other accounts seem to work okay.

Harry D

For those whose fingers were crossed that this new fix would work, I'm afraid it still needs work. I get regular errors on most of my accounts and for some reason three particular accounts are never found (reason unknown). My next step is to go to the Penfed site and "revoke" Quicken's access (it's under the username→Security link) and re-connect everything.

UPDATE: Problem solved (for now). I disconnected all Penfed accounts in Quicken, then went to the Penfed site and revoked Quicken's access. I then used "Add Account" in Quicken and all accounts were available to link. It can be a bit tedious if you have many accounts, but seemed straightforward.

Harry D

Further update: problems persist when connecting to Penfed. More than once daily, one or more accounts can't connect. Going through the re-connect/authorize process sometimes works, but often does not. Are others having problems with a few accounts? I thought the new protocol would be more stable, but it's not.

Quicken Kristina

Hello @Harry D,

Thank you for letting us know you're encountering issues with the new connection to Pentagon Federal Credit Union. I can see that you have sent multiple problem reports over the past few days, and have fairly consistently been seeing error 324, and have sometimes gotten other error codes as well (1006 and QCS-500).

While I can see that you've already reconnected your accounts multiple times, please backup your Quicken file and follow these steps from this article on error 324 (it adds a couple steps beyond just deactivating and re-adding your accounts):

Step 1: Deactivate the account(s)

1. Go to the Accounts menu and choose Hide and Show Accounts.
2. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
3. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
4. Click the Settings icon in the bottom right corner of the screen.
5. Select the Downloads tab.
6. Click on Disconnect Account.
7. Click Done. Do this on each account with this FI.
8. Quit Quicken.

Step 2: Reactivate and link the account(s)

1. Reopen Quicken.
2. Go to Accounts > Add Account.
3. Type the name of the financial institution, make the appropriate selection, then click Continue.
4. Enter your login credentials and click Continue.
5. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
   

NOTE: This process will download 90 to 200 days of transactions, depending on your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

Please let me know how it goes!

Harry D

Thanks for the assistance. This procedure often solves the problem, but am I supposed to be dealing with almost daily? I understand that setup takes some effort, but after that I'm not supposed to be constantly reconnecting. I don't send a report every time it happens, because even that gets tiresome. Often the error just "goes away" on its own after a few hours. It then re-appears, with a different set of accounts, in a day or two.

Quicken Kristina

Thank you for your reply,

You should not have to reauthorize daily. While financial institutions do periodically require you to reauthorize, that interval should be counted in months rather than days.

You mentioned this seems to be alternating between sets of accounts. Do you have multiple sets of credentials with Pentagon Federal Credit Union? Does reauthorizing one set of accounts seem to disconnect the other set of accounts, or is there more of a delay before you see the errors pop up? What exact error message/code do you see?

Thank you!

Harry D

No, only one set of accounts and one username/password. It's not alternating between the same sets of accounts though. One or more accounts get disconnected seemingly at random. By the next day, if I do nothing, they seem to "restore themselves". I think what's happening is that in going through the account list, it runs out of time to scan them all, and it leaves out whatever account(s) happen to left off.

I do notice that Penfed used to be called "Pentagon FCU" and is now called "Pentagon Federal Credit Union". Could that have anything to do with it?

Quicken Kristina

Thank you for your reply,

The change from Pentagon FCU to Pentagon Federal Credit Union was due to Pentagon Federal Credit Union changing their connection with Quicken in response to an earlier issue. The old connection option was removed from Quicken, so only the correct connection option should remain.

Due to the nature of the issue you're encountering, I recommend contacting Quicken Support directly by phone for further assistance, since they have access to tools that we on the Community can't access, and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!