American Equity FDP-106 error [Edited]

Treker

Mac OS Sequoia 15.3. Problem started after American Equity updated their system and changed sign in procedures. Even when I use updated ID and password through Quicken, I still cannot connect to American Equity even though I can go directly to the America Equity website and sign in. My Quicken error shows FDP-106, Account Mismatch, account not found, case 106

Quicken Kristina

Hello @Treker,

Thank you for letting us know you're encountering this issue. To troubleshoot this issue, please start by backing up your file, then following these steps from our article on FDP-106 errors:

Step 1: Deactivate the account(s)

1. Go to the Accounts menu and choose Hide and Show Accounts.
2. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
3. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
4. Click the Settings icon in the bottom right corner of the screen.
5. Select the Downloads tab.
6. Click on Disconnect Account.
7. Click Done. Do this on each account with this FI.
8. Quit Quicken.

Step 2: Reactivate and link the account(s)

1. Reopen Quicken.
2. Go to Accounts > Add Account.
3. Type the name of the financial institution, make the appropriate selection, then click Continue.
4. Enter your login credentials and click Continue.
5. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

NOTE: This process will download 90 to 200 days of transactions, depending on your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

Please let me know how it goes!

Treker

I disconnected the accounts in question. When I added the accounts, I still get the same error message.

Quicken Jasmine

Hello @Treker,

We are sorry to hear that those troubleshooting steps failed.

As per the FAQ: If the steps above do not resolve the issue, please contact Quicken Support.

This is because an escalation may be in order.

I apologize that we could not be of more assistance.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20475234#Comment_20475234

Please let us know how your contact with Quicken Support goes!

Quicken Jasmine

Hello @Treker,

Just checking in!