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Online backup always fails for one file

NebularNovice

I just subscribed to the online backup system. It works fine for two small files. It always fails for my primary Quicken file, whether it is an automatic backup or manually initiated. I will see a message that the backup is started. A while later, I see an error message:

Online Backup Failed.
Backup failed for file <the current file>
Open Quicken to again.

The error message left at the cloud symbol: "There was an error creating the online backup."

Is there a maximum file size which can be backed up in the online system?

Quicken Classic Deluxe Version R60.20, Build 27.1.60.20. Windows 11

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Accepted answers

NebularNovice

Update: problem appears solved, see below.

In the meantime, those are the only images I can get. I can only use screenshot which by default gives low resolution. Is there a way to increase resolution of screenshots.

I tried Snipping Tool, but the little backup window showing the error in Quicken always disappears when I press any key.

Above is hopefully just for my information in trying to copy stuff like this in the future.

The update: I spent an hour on the phone with Quicken support Wednesday afternoon. The last suggestion was to set up a hardwired connection to my computer and try the backup. Since I was using Wifi 6 with my computer about 3 feet from the router, I was skeptical. I did the connection when I got a chance. To my surprise I have completed three backups without any error notification. (I put it that way since the only way to be fairly confident of accurate backup is to restore.) All three are properly listed in View/Restore Backups.

For now, I am leaving my computer hardwired and believe/hope the problem is resolved.

Thanks for your help.

All comments

Quicken Anja

Hello @NebularNovice,

We appreciate you bringing this issue to our attention.

Could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Additionally, since you’re currently running R60.20, I recommend updating to the most recent Quicken version. You can do this by navigating to Help > Check for Updates and see if installing the latest release will make a difference.

If "Check for Updates" does not provide the option to install the latest release, then you can manually download and install it through the link provided in this support article.

Thank you!

NebularNovice

Thanks, Anja,

I have updated to R61.17, didn't help.

The screenshot above is just the lower right corner of my screen. This message appeared a short while after I exited Quicken. It disappears fairly quickly. There was no other info on the screen related to Quicken.

Second screenshot is just upper right of my Quicken screen after I access the cloud symbol. Everything else on the screen is pretty standard Quicken.

The screenshots have little resolution, but that's the way they come. You probably get better info from what I typed in my original message.

Quicken Jasmine

Hello @NebularNovice,

Thank you for providing more information. What is the size of your data file?

Please let me know!

NebularNovice

You're going to love this: 261,548KB. That's why I asked if there is a size limit on online backup.

If someone can explain how to split things off (like annual archive) and still be able to search 20 years of data, I'd love to hear it. (I actually needed to do that this morning — worked great.)

NebularNovice

Any response? Is the online backup size-limited?

Quicken Jasmine

Hello @NebularNovice,

I apologize for my delayed response.

The size limit is 5GB per file. You can store up to 10 backups of all your Quicken data files. After 10, saving a new backup will delete the oldest one. You can lock up to nine backups to keep them from being deleted. You can read more information in this Support Article.

I hope this clears things up!

NebularNovice

That clears up the size limit. It is clearly stated in the support article you linked. I had seen that article. I am surprised I missed that size limit. (Was it there all the time?)

Anyway, since my file is about .25 GB, well under the 5 GB limit, I will have to figure out why all backup attempts for that file are failing. Big file fails, other 4 files work fine.

Quicken Jasmine

Hello @NebularNovice,

I couldn't quite tell due to the resolution of your pictures, however, after reviewing our discussion again. I believe the error message you are receiving is identical to an alert we currently have open for online backups. You can view the alert here which I suggest bookmarking for all further updates.

I do apologize that I could not be of more assistance at this time.

NotACPA

@NebularNovice Concur with @Quicken Jasmine. Your images are so blurry that we can't tell WHAT the issue is.

Please re-post.

NebularNovice

Update: problem appears solved, see below.

In the meantime, those are the only images I can get. I can only use screenshot which by default gives low resolution. Is there a way to increase resolution of screenshots.

I tried Snipping Tool, but the little backup window showing the error in Quicken always disappears when I press any key.

Above is hopefully just for my information in trying to copy stuff like this in the future.

For now, I am leaving my computer hardwired and believe/hope the problem is resolved.

Thanks for your help.

Quicken Anja

@NebularNovice Thanks for the update! Glad to hear you found a solution that works for you.

Regarding the screenshot resolution—this isn't my area of expertise, but I can share what works for me based on my experience. While I don’t have a way to enhance the resolution of a screenshot, I typically use the Snipping Tool or take a full-screen screenshot, then crop it in Paint 3D to maintain the original resolution.

I hope this helps!