American express transactions no longer updating in onestep
Answers
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Hello @mumana,
We appreciate you bringing this issue to our attention!
Are you seeing any error codes/messages on your end?
I took the liberty of reviewing your account internally and I see that you are receiving an "FDP-530 PAUTH_INVALID_TOKEN" internal error. This error occurs when your security token has expired, and you need to reenter your account credentials.
To troubleshoot this, I suggest we start by deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Setup Now). However, before doing so, you will need to log in to the financial institution's website and unlink/revoke permissions for Quicken.
Once that is complete, return to Quicken to deactivate and relink/reauthorize the accounts. To do so, please follow the Deactivate steps found in this support article. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name, and follow the prompts to connect.
Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.
Let us know how it goes!
-Quicken Anja
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Are you seeing any error codes/messages on your end? - I am not seeing any codes or messages, one step update shows and complete
so, you will need to log in to the financial institution's website and unlink/revoke permissions for Quicken - Ive not found a way to do this at amex website? your response above seems generic for financial institutions, what specifically do i do at americanexpress.com to revoke or unlink
thanks
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@mumana Thanks for following up!
The guidance I provided regarding unlinking/revoking permissions for Quicken at the financial institution's website is generic for Express Web Connect+ accounts, as the process varies by institution. Unfortunately, I don’t have specific steps for American Express. If you’re unable to find an option to revoke permissions on their website, I recommend reaching out to their support team for guidance.
That said, if there is no section for managing third-party connections, you can skip that step and proceed with deactivating and reactivating your account in Quicken as outlined earlier.
Thank you!
-Quicken Anja
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@mumana Log into your AMEX account,
- Select Menu
- Under Card Accounts, select "Account Services" (center column).
- In "Account Services", select "Security and Privacy"
- Select "Manage Third Party Permissions"
- You'll see Quicken and any other 3rd parties you've granted access.
- Expand the Quicken row (click on it).
- Note all of the times you authorized in the past (I had quite a few, including one from yesterday).
- Click on each line to expand and see the details. The current should already show. You'll see "Revoke Authorization" to the right.
- If you have a bunch of previous ones (like I did), revoke them all.
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thank you! All set now
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Thanks for the update! Glad to hear you're all set now.
-Quicken Anja
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I recently encountered the same issue - Amex transactions stopped downloading, no error message.
I went to the Account Details > Online Services tab and selected Reset Account. This led to a message that I needed to reauthorize my accounts. I followed the prompts, being careful to link the Amex accounts to my existing Quicken accounts, not taking the default of adding new accounts.
All seems OK now. Apparently the authorization expires from time to time (once per year?) and must be renewed. It would sure be nice if there was some sort of message when this occurs.
[update] I looked at earlier discussions and sure enough I had the same issue about a year ago. See this discussion
QWin Premier subscription0 -
When I looked in my own Amex account, I found about a dozen or so past authorizations still marked active from the "resets" I've had to do over the past months.
You are correct that those "tokens" expire after 1 year.
Funny thing is I check the similar locations in my other online accounts and none of the others retained a list of active authorizations. They only showed the current one. (all reset yesterday).
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