Amazon Synchrony

Regina@

For the past few days, whenever I update/download, I get a CC-800 error message for my Amazon Synchrony card telling me the account has been deleted which is not accurate. I have tried the "Fix it" option and the account reset option several times; each time the reset completes successfully; however, I continued to get the CC-800 error when updating.

Quicken Anja

Hello @Regina@,

Thank you for bringing this problem to our attention!

I took the liberty of reviewing your accounts here internally, however, I do not see any internal errors.

To confirm, have you already tried the troubleshooting guidance provided in this error-specific support article?

Check back and let us know! Thank you.

gmbboss

I am receiving the CC-800 issue and I believe it may be tied to the Synchrony Manager. Quicken will update my first Synchrony account (Amazon Store Card) because that is the one that logs into the manager. I wonder if Quicken gets to the second Synchrony card and can't update because the succeeding Synchrony accounts all have different user id's and passwords?

Quicken Anja

Hello @gmbboss,

Thank you for taking the time to add to this discussion.

For clarification—is the CC-800 error you are receiving with the Amazon Store (Synchrony) instance? The reason I ask is because when checking your account internally, I do not see any errors with this particular instance. However, I do see an internal FDP-103 Invalid Credential error with Synchrony Bank Credit Cards.

Also, can you confirm whether or not you have already tried the steps outlined in the support article I linked in my earlier response?

It may also be helpful if you could provide a screenshot of what you are seeing on your end. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Regina@

Hi Anja,

Yes, issue is with Amazon Store (Synchrony). I just got the same error message even though transactions did in fact download. I followed the steps provided in the support article you referenced but I am still getting the error message.

Thx,

Regina

Quicken Anja

https://community.quicken.com/discussion/comment/20476118#Comment_20476118

Thank you for following up.

Since the transactions are still downloading despite getting the CC-800 error, and I am not seeing any errors occur internally, to start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
   
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the error still continues to persist.

Let us know how it goes!

Regina@

Thank you! That worked!

Quicken Anja

@Regina@ Thanks for the update! Glad to hear that worked for you. 🙂

Regina@

It is doing it again. Seems to happen whenever I restore from a backup. This time, signing out and back in did not resolve the issue

Quicken Anja

Thank you for following up again, though that's unfortunate to hear that the issue has returned.

If you've also already tried the steps from the article linked earlier in the thread on CC-800 errors in addition to signing out and back in, and the issue still persists, then please try the steps outlined below. Sometimes CC-800 errors can be caused by outdated information stored in the cloud or cache.  Following these steps will resolve the issue if it's being caused by one of these things.

1. Backup your Quicken file.
2. Deactivate all accounts connected to the financial institutions that are having the issue, unless they are under a different login that is not having trouble.
3. Check for any hidden accounts that are still trying to connect to those financial institutions. To do this, go to Tools>Account List, then, if you have hidden accounts, there will be a Show hidden accounts checkbox at the lower left. Scroll through the Account List, looking for any hidden accounts that think they're connected to those financial institutions (Transaction Download column will say "yes" if an account thinks it's connected). If you find any that are connected, deactivate them.
4. Before reconnecting anything, go to Edit>Preferences>Mobile & Web. There should be a blue link that says Reset your cloud data. Click on that link. Note: If you don't see that link, you have sync turned off. You would need to turn the sync on, click OK, then go back to Edit>Preferences>Mobile & Web. Then you should be able to click on that link. Once the cloud reset is complete, you can turn the sync back off again.
5. After the cloud reset completes, go to Edit>Preferences>Quicken ID & Cloud Accounts. There will be a blue link that says Sign in as a different user. Click that link, type "yes", then click the Sign Out button.
6. Quicken will log you out and take you back to the login screen. Before logging in, close Quicken and leave it closed for at least 5 seconds.
7. Re-open Quicken. When it finishes loading, it will take you to the login screen. Log in to Quicken.
8. Once you are logged back into Quicken, reconnect the accounts by going to Tools>Add Account. Search for the Financial Institution and follow the prompts. Do this for each financial institution you need to reconnect. Note: When reconnecting your accounts, it is important to make sure that Quicken is showing the action as Link to existing and the nickname in Quicken is the correct account you want it to download into (see sample image below). If it is showing an incorrect name or if it is trying to add instead of link, click the dropdown in the action column to correct it.
   

Once your accounts are reconnected, test to see if the issue is resolved.

Let us know how it goes!