Update the "Last updated:" field under the toolbar after first Update.

fschmid

Currently, we have to update Quicken twice before the "Last updated:" field it updated. Why is that? When is this going to be fixed?

Quicken Anja

Hello @fschmid,

Thank you for taking the time to let us know about this issue!

To look further into this and gain a better understanding, could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

fschmid

Here is a screenshot today right after running "Update now". Notice the date (2/8/2025). Today is 2/12/2025.

Why doesn't update to today's date?

[Edited Screenshot for Privacy]

Quicken Anja

Thank you for following up and providing the screenshot.

I attempted to replicate this issue, but was not able to do so.

So to start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
   
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

nmestanas

Go to your accounts list (Tools/Account List) Look at the "Last Download" column. Does it show the correct date? If the column is not there, click on the "Options" button at the bottom of the page and check "Show Transaction Download Status". It should now appear.

Odd, my Account list shows my last update this morning (that's correct) but Dashboard shows 2 days ago. I ran the Update Now (just now) from the Dashboard, and my accounts updated (new time stamp on Accounts List) but the Dashboard shows the same old date (2 days ago, did not update).

mshiggins

@nmestanas I have read that the new dashboard does not always update and that it often takes closing and reopening Quicken to cause the dashboard to update.

fschmid

Tried signing out and back into my data file. It still does not update the "Last update:" field. I still need to update it twice for it to be updated. I also looked at the Account List and added the Last Download column. It does show the correct date.

Quicken Anja

@nmestanas thank you chiming in on this thread, and letting us know you were able to reproduce this issue.

@fschmid thanks for following up again!

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

fschmid

This problem has been around for several years and has been reported several years ago by another Quicken user that I communicated in this forum. Why hasn't this issue ever been addressed? Why is it taking so long to fix?