Mutual Fund Prices off on mobile app

rjgrichmond

The Quicken Classic mobile app seems to be pulling mutual fund prices from the previous day close and therefore the market values showing in classic desktop and in the mobile app version are not synchronized. ETF pricing in the app works fine.

Resetting, resending or reestablishing the cloud data from scratch in classic desktop and the mobile app does not fix the app mutual fund pricing issue.

Other people have noted this issue in this community in 2024 and it still seems to be a bug.

Quicken Jasmine

Hello @rjgrichmond,

Thank you for bringing this issue to our attention.

I would like to gather some more information so that I may better assist you. Have you confirmed if this discrepancy happens with all mutual funds, or just specific ones? Are you seeing the same issue across all devices where you use the mobile app, or is it isolated to one device? Does the pricing issue occur only when syncing, or is it present when you manually check the prices on the mobile app? Have you tried comparing the mutual fund prices on the mobile app with another reliable source (like your bank or the fund's official site) to verify if the issue is only with Quicken’s app? Lastly, have you checked if there are any settings or filters in the mobile app that might be causing the delay in displaying the correct prices, especially after market hours?

Let me know!

rjgrichmond

This issue is impacting all of my mutual funds and all devices. In futher troubshooting it appears that this mutual fund pricing syncronization issue is related to the "Display Real Time Quotes" in Settings under the Mobile App and in Preferences/Investments in Quicken Desktop Classic for Windows. Checking both of those as "on" creates the pricing discrepency and leaving them both unchecked bring the prices back in sync.

Quicken Jasmine

Hello @rjgrichmond,

Thanks for providing more information. I have taken the time to further review this issue and I can see that we do currently have an active internal ticket for this issue. This means that my teams are investigating and working towards a resolution, however, there is no current ETA.

If you would like to submit a problem report, you can do so by navigating to Help > Report a Problem. Please let me know if you do so!

Thanks!

(CTP-10407)

BH314

I am having the same issue (all mutual fund prices are not updating). I've had the issue in the past and was able to fix it by uploading a blank "test" file to my cloud (to fully clear out the cloud data) and then re-syncing my main file; however, this method has not worked this time. Quicken needs to resolve this issue with an update, please.

Quicken Jasmine

Hello @BH314,

Thank you for joining this thread to share that you are also experiencing this issue.

This issue has been reported and is currently being investigated by my teams. If you don't mind navigating to Help > Report a Problem and sending over your log files, that would be great.

Please let me know once you have done so.