unable to connect to my Toyota Financial Services (TFS) account from within Quicken

Tehr-Ree

I'm using Quicken Classic Premier version 8.0.1 running on Macintosh running macOS 14.4.1 (Sonoma).

I have quite a few eBillers set up in Quicken, and I'd like to add Toyota Financial Services for a new vehicle that we recently purchased and are financing through Toyota. When trying to establish the connection with TFS in Quicken as I have done for all of my other eBillers, I am prompted for my username and password as expected. I am then prompted to enter a six-digit "verification" code sent to my phone. I enter the code and then see "Logging in…" However, a few moments later I am prompted once again for a verification code. No second code is sent to my phone, and if I enter the code that came the first time, I receive an error message. Proceeding without entering a code is not an option.

Why am I being prompted for a verification code after I've already entered the code that Toyota sent me? Has anyone else been able to successfully connect with Toyota Financial Services? It seems like others must be having success, so why am I having trouble getting through?

Quicken Kristina

Hello @Tehr-Ree,

Thank you for letting us know you're encountering this problem. To help troubleshoot, please provide more information. How long has this been going on for? How new is the bill you're trying to connect? When I check on our end, I can see the error message it shows is "proofs missing", as though it still needs more information, or is unable to communicate with the biller server to authenticate. Are you able to login to the biller's website directly, using the same credentials?

I look forward to your response!

Tehr-Ree

I first tried connecting to TFS through Quicken sometime within the past week. I decided to try again yesterday which prompted me to post my question here on the Community forum. I am able to successfully login to the biller's website. I was able to pay my first bill (first installment of a 60 month loan) on the website on February 3rd, and I was wanting to set up Quicken so I could keep track of this bill as an eBiller through Quicken moving forward. Is there any other information I can provide that would be helpful to you?

Quicken Kristina

Thank you for your reply,

Are you prompted for a code twice when logging in directly through the biller's website, or only when trying to connect them as an online biller in Quicken?

When I check the biller status in our internal tools, it shows as healthy and shows that the majority of users are able to connect.

I reported the login issue that you're encountering. Please do not delete that biller for a few days. If you delete it, then the team that will look into the issue won't have any data to work with.

Thank you!

Tehr-Ree

I am only prompted for a code twice when trying to establish connection through Quicken. Signing into the biller directly on the web doesn't require a code anymore. I was probably prompted for a code the first time I connected from my web browser, but only once. This "enter a code again" behavior is definitely just an anomaly with Quicken trying to connect with this particular biller.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20477260#Comment_20477260

Thank you for sharing this information, we will add it to the existing report.

Quicken Kristina

Thank you for the additional information,

The team working on the issue let me know that this is a known issue that they're working to resolve. They do not currently have an ETA.

Thank you!

Tehr-Ree

Any idea if this is something that will take weeks? Months? I know you probably can't provide a specific ETA for a fix, but I'm curious if I can get a general sense about how long I'm going to have to live with the constant connection error for this one e-biller. It's already been a month since I first raised the question. I'm surprised it's turning out to be such a tricky issue for the Quicken team. It's not like Toyota is a fringe business.

Quicken Jasmine

Hello @Tehr-Ree,

Thanks for following up. We understand your concern. Since these types of connection issues require coordination between multiple parties—including our service provider and Toyota Financial Services—it can take time to fully resolve. While I don’t have a specific ETA, I can assure you that the issue has been reported and is actively under investigation.

We appreciate your continued patience, and we will provide updates as soon as we have more information. Please let us know if you have any other questions in the meantime.