"Report a problem to Quicken" fails with error

Question

Quicken Classic Deluxe R61.20 Build 27.1.61.20 Windows 10

I am attempting to submit a problem report within my Quicken for Windows and I get a pop-up stating "Unable to send report to Quicken, please try again."

I have attempted this multiple times and get the same issue. The steps to reproduce are as follows:

* Click the Share Your Feedback icon on the top bar
* Choose "Something is broken"
* Select the Others category
* Type Test for the Subject
* Type Test for the Body
* Uncheck Include screenshot
* Uncheck CONNOLD.txt
* Uncheck OFXOLD.txt
* Click the Attach additional files… button, and choose a JPG file
* Click the Send to Quicken button

[Edited - Removed Personal Information]

SilverEagle · Answer

Could it have something to do with Google Drive being loaded in memory? I was testing different scenarios, a) disable Windows Defender, b) exit Mega sync, and c) exit Google Drive. After completing step c, I was able to successfully send a test problem report.

I will reboot now, test problem report. If the report fails, I will exit Google Drive and attempt it again and report back here my findings.

Quicken Kristina · Answer

Thank you for your reply,

When you are attempting to send the Problem Report, are there more than 10 attachments?  If so, please try unselecting files to get the number of attachments down to 10 and test to see if the issue persists.

Do you get any pop-ups from Windows Defender when you try to send a problem report?  If you have an alternate network connection, such as a mobile hotspot, have you tried sending the problem report while connected to that alternate connection (that can test for any settings specific to that internet connection that may be blocking Quicken from sending the report).

I look forward to your response!

SilverEagle · Answer

Hi Jasmine,

No, I have none of the above. I use Windows 10 with the default Defender protection application.