Connection to Comenity.net

Michael Steele

I am getting a credentials mismatch error on only one of my Comenity accounts. It is the same with a couple of my Vanguard accounts. There is a known issue already reported with Vangaurd but it lists an error code, which I am not getting with any of these accounts. I tried disconnecting one of the Vanguard accounts. When I went to reconnect I no longer had the option to Direct Connect. When I used Quicken Connect it connected but only allowed for the simple method - no transaction downloading.

Michael Steele

Trying to reconnect the Ann Taylor MC Comenity account and now receiving Care Code FDP-102 error message

Quicken Anja

Hello @Michael Steele,

We appreciate you bringing this issue to our attention, though I apologize for the delayed response as I am just now seeing your post!

Upon reviewing your account internally, I also see that you are receiving an FDP-102 FI_TIMEOUT error.

To troubleshoot this, please take a moment to review and follow the error-specific guidance found in this support article regarding this error.

I hope this helps!

Michael Steele

Unfortunately, the steps in the article did not solve the problem. I think there is a connection problem with d.comenity.net

Quicken Kristina

Thank you for your reply,

Were there any recent changes to their website? What is the exact URL (web address) that you use when logging into your account directly through the financial institution website?

When I check our internal tools, it looks like the FDP-102 error just started today. It is possible that this specific error is being caused by a temporary issue, such as server maintenance or throttling during a higher traffic time of day. If the FDP-102 error persists for longer than 24 hours, or the error message/code that you're seeing changes, please let us know!

Thank you!

Michael Steele

The website is https://d.comenity.net/ac/anntaylor/public/home

The FDP-102 is still persisting

Quicken Kristina

Thank you for your reply,

Were there any recent changes to the financial institution website?

Since the issue is still persisting, please backup your Quicken file and follow this troubleshooting from this article on FDP-102 errors:

Try logging in to your bank's website

​At your bank's website, try to log in. Then navigate to the transactions in one of the accounts you're trying to add.

What if I could not sign into my bank's website?

If you couldn't sign in from the website, the next thing to do is to try bank names similar to yours. This would be necessary if two accounts you usually access from the same website are available under different names on our list.

For example, from the Wells Fargo website, you might see your Wells Fargo checking and auto loan accounts listed together. But from within Quicken, you may need to:

• Select Wells Fargo Bank to add your checking account.
• Select Wells Fargo Auto Loans to add your loan account.

Here's how to find bank names similar to the one you last chose:

1. Close the browser window that contains your bank's website.
2. Back in Quicken, click No, maybe I chose the wrong bank name.
3. If you see another variation on your bank's name, click it, and try signing in.

If the steps above don't resolve the issue

The cause could be that the bank account login password uses special characters that interfere with Quicken's ability to download transactions. These special characters are ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Having these characters in the password can also prevent you from activating an account for Quicken Connect. You will need to change your password with your bank to use characters other than these five special characters.

Please let me know how it goes!

Michael Steele

I can login on the bank website. Error persists.

Michael Steele

No special character issues.

Quicken Kristina

Thank you for your reply,

Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

Michael Steele

Have you flagged this as a financial institution connection problem? Has Comenity been contacted?

Quicken Kristina

Thank you for your reply,

Currently, there are no open alerts for this issue. For further assistance, please contact Quicken Support directly. They have access to tools that we on the Community cannot access, and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!