Unable to run Quicken after R61.21 update

DavHH
DavHH Quicken Windows Subscription Member
edited March 8 in Errors and Troubleshooting (Windows)

I am a long time Quicken user (20+ years). On 3/2/25, I started Quicken and allowed it to update to R61.21. I used Quicken to manually update some of my accounts and before quitting tried to update my investment quotes as usual. It prompted me to login with my Quicken ID. When I tried to login, it gave me an error message that said: “We encountered an issue signing you in. This could be due to a server outage or problems with your internet connection….” After several tries, I was unable to log in or continue my Quicken session.

On 3/3/25, I called Quicken support and after a 20 minute wait, finally talked to a support person. I spent the next 2 hours on the phone with her as she read down a script and had me try various steps that included rebooting my modem, router and computer. I also uninstalled and installed Quicken again, created a new “test” file among other things. Finally she said the problem needed to be “escalated”, gave me ticket number and said I would be contacted via e-mail for further instructions. As of today, 3/7/25, I have only received an e-mail with a web address to the Quicken community.

My internet is functioning properly and I have no problems with my other applications. I am able to use my Quicken ID to login on “myaccount. quicken.com” and also on “community.quicken.com”. However, I continue to receive the same error message when I try to start Quicken. As of now, Quicken does not function other than giving me the “File” and “Help” drop down menus.

I am using Quicken Classic Premier R61.21, build 27.1.61.21 on a Dell M6700 Precision laptop computer running Windows 8.1 Pro.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @DavHH,

    We appreciate you reaching out about this issue and I understand how frustrating this must be.

    To gain a better understanding of the issue you are experiencing, could you please provide screenshots of the sign in prompt as well as the error message you are receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • DavHH
    DavHH Quicken Windows Subscription Member

    The prompt is the typical Quicken sign in prompt asking for my Quicken ID (email) and password. The error message screen shot is attached below.

    quicken_error_message.JPG
  • DavHH
    DavHH Quicken Windows Subscription Member

    3/11/25 Update. Ran the “Scan and Repair Hard Drive” utility as advised by my Windows program. After running it a second time, everything seemed to be OK with the computer. I tried running Quicken and this time it allowed me to login with my Quicken ID without giving me the error message. My data file loaded and everything worked OK. I closed Quicken and opened it two more times to make sure everything was working. After the first time, I was able run Quicken without having to enter my Quicken ID again. So far, everything seems to be functioning correctly.

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