T Rowe Price transactions not downloading
I seems that lots of us are having problems with TRP downloads. Quicken is not downloading any transactions. The price per share is updated but not transactions. I have Quicken Classic R61.20
Build 27.1.61.20 Windows. The problem has been going on since December. I have been manually entering my transactions.
What's going on ?
Comments
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Hello @joeymon1,
Thank you for bringing this issue to our attention.
This issue has been reported for further investigation. In the meantime, could you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible)?
I do truly apologize for the inconvenience caused.
(CTP-12202)
-Quicken Jasmine
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Problem has existed for 3 weeks without follow up comments from Quicken. Problem has been escalated! No estimated time for resolution yet just billed for another year of Quicken subscription. Service less than adequate.
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Quicken Jasmine. I did report to Quicken. Have not gotten a response. BTW, what good is a screen shot or data file of something that did not happen? After an update, the update screen just shows a green completed check next to all accounts and no T Rowe price transactions. I have been entering them in the register myself.
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Same problem, getting pretty annoying as I have weekly transactions that I now have to manually enter.
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Hello All,
Thank you for joining this thread to share that you are also experiencing this issue. I do understand how frustrating this issue is, our teams are currently investigating and working towards a resolution.
Please keep in mind, that you will not receive a response when submitting problem reports, as stated at the top of the report. These reports get added to the internal ticket as there may be logs or information that can assist the development teams with locating the root cause of an issue and finding a solution.
Please let me know once you have done so!
-Quicken Jasmine
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Add me to the list. In addition to not downloading, I've recently had it download transaction that it had already download last December. I'm afraid to manually enter transactions and then have it download them, creating duplicates that I might not catch.
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Hello @franks59,
Thank you for joining this thread to share that you are also experiencing this issue.
Please let me know if you submit logs using my previous instructions.
Thanks again!
-Quicken Jasmine
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I have sent a report with a sanitized data file.
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Appears Quicken Support does not want to advise us of any updates! I have had issues updating T. Rowe Price for quite some time now. Would be nice to get a response on what this issue is! Appears sending in reported issues by multiple users has not helped. We are looking into it seems to be the answer to everything. Bah Ha Ha What a great customer service department Quicken has! Not
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Same issues here. First duplicate downloads, now no downloads at all. Not only is the response from Quicken disappointing, but the fact that these issues are not listed in the "Alerts, Online Banking & Known Product Issues" section of the Community website, further highlights their lack of concern.
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Same issue as Brian183, first duplicate downloads from previous month now there are no downloads.
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Just adding to the chorus. T. Rowe Price brokerage transactions come through, but nothing for the mutual funds. No error is displayed.
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Agree with Brian183. Why not listed in the "Alerts, Online Banking & Known Product Issues" section of the Community website. This has been a known issue for 2 months now and Quicken Support has not given any users any type of resolution, nor any update information on where they are at resolving the issue. Only response has been click on the report an issue feature! As if this is doing us any good………….
I only wish some other application was available to change to, Quicken appears to have a monopoly. I have used Quicken since about 1987 and as of late it has gotten worse. They keep adding new features most of us don't need but fail to fix the ones they have we do need.
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I concur. I initially got duplicate T.Rowe transactions for December arriving in January and nothing since.
This may be unrelated, but the one-step update results screen no longer shows all accounts that were actually updated. See 2 attached screenshots. The "request" shows the 10 accounts to be updated, the "results" shows only 4 as updated, each with no transactions. However, during this update (done today) several of the Chase accounts downloaded transactions not reflected in the listed results. Note also that neither of the investment accounts are listed as updated. There were none for Fidelity downloaded today, but, it's not listed as updated but with no transactions.
Very, very disappointing and unacceptable that Quicken seems to not care that one of its most important features (downloading transactions) hasn't worked correctly for months.
[Edited - Removed Personal Information]
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Hello All,
At this time, I’ve shared all the information I have available. I haven’t received any updates yet, which indicates that my teams are still actively investigating the issue to identify the root cause and work toward a resolution. I’ve submitted an internal ticket for this, so please rest assured that the issue has been escalated and is on my team’s radar.
Thank you.
(CTP-12202)
-Quicken Jasmine
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Case #11622575 - Monthly Transactions Not Pulling In From T Rowe Price
Case #11622575 - Since beginning of year I've been experiencing an issue with downloading end-of-month monthly transactions from my T Rowe Price investments only. In January, was first was seeing duplicates from 12/31/2024, then after two or more Quicken support calls, trying to upload 1/31/2025 transactions and having stepped through with Support deleting and re-adding account/funds to Quicken — which then pulled everything correctly — subsequent updates have not been pulling the latest Div/Int/etc. transactions. A lot has been said in Community, indicating many customers are experiencing same with T Rowe Price only. Am awaiting a solution as I am not able to pull recent transactions that were posted on 2/28/2025 and do not want to input manually or delete/re-add accounts once again or have to do that at the end of every month.
Had support call with Herson (Supervisor) earlier today 3/3/2025.
I am in same boat as the others here and agree that Quicken should aggressively address with T Rowe Price and provide a fix. Am also a long-time Quicken user.0 -
The above was the Problem Report I put in after call with Quicken Supervisor, Heron, early today.
And just got off call with T Rowe Price technical support and had a ticket put in for OFX team to investigate -
ticket #INC2247334 - should anyone else want to call TRP and reference ticket number.2 -
Please add me to the list of users having problems getting update accounts from T Rowe Price.
I'm running Quicken version R61.21 Build 27.1.61.21 Operating system is Windows 11.
I can see the update request address each account but when the update has finished no new values have been reflected in Quicken.
Please let me know what is being done to address this problem.
[Merged Post]
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Hello @John Boy,
Thank you for letting us know you're also impacted by this issue. Since there is already an active discussion on this, I merged your post with the existing discussion. This is a known issue that our teams are working on. For more information, see @Quicken Jasmine's earlier post (quoted below):
I hope this helps!
Quicken Kristina
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This month I cannot download mutual funds transactions from T. Rowe Price. I can download transactions from T. Rowe Price brokerage accounts. Any insight on this?
20+ years as a Quicken User. Deluxe Subscription - Win100 -
I have the same issue with TRP funds. Brokerage transactions are being downloaded OK.
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Hello @donotemailhere989 & @funkws,
Thank you for letting us know you are also impacted by this issue. Since there is already an active discussion on this issue, I merged your discussion with it.
Our teams are aware of the issue and are working to resolve it. For more information, please see @Quicken Jasmine's earlier post (quoted below):
Thank you!
Quicken Kristina
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I have the same issue. Before it completely stopped downloading I was having transactions occasionally come in from 2024—duplicates to prior downloads. This has been going on for weeks.
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I have the same issue. Duplicate transactions then nothing.
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Hello @catdancer103 and @GrammyK,
Thank you for joining this thread to share that you are also experiencing this issue with T. Rowe Price.
-Quicken Jasmine
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Something else is also happening when you try to download: prior mutual fund closing prices in history are changed to incorrect values. These kinds of issues means I cannot rely on the accuracy of Quicken data; trust is rapidly being lost.
It is unfortunate there are not real alternatives for Quicken users once we have years of embedded data. We are captive and pay increasing fees each year, mainly for the privilege of being able to download prices and transactions. In the past I had issues with inaccurate downloaded prices at month end.
I agree with other comments in the community about the number of updates on items of minimal importance while major issues like those I describe keep occuring. How could I recommend Quicken to a new user?
20+ years as a Quicken User. Deluxe Subscription - Win100 -
If anyone reads this, it's a workaround solution to the TRP download problem. Sign on to TRP and click Activity on the dashboard. A feature that allows you to download transactions in CSV format. Do it. Print a copy of the CSV spreadsheet and manually post the transactions to Quicken. Do this until the problem is fixed.
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I just got off the phone with T Rowe Price. They said that there is an open ticket on this problem, and the tech noted that it has been a problem since January 2025. He added my comments to the ticket.
This is a real headache, I have to enter all the TRP transactions manually. Hopefull this will be raised to a level one problem!
I don't have any screen shots to send, because no transactions come through when I click on the One Step Update. I've tried resetting the link and deleting the link and reestablishing it. Nothing has worked.
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Hello @Jim Stickler,
Thank you for letting us know you're also impacted by this issue. There is an open ticket for this issue on our end too, and the issue is in work. We do not currently have an ETA.
Thank you!
(CTP-12202)
Quicken Kristina
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I've tried going back to December 1 backup copies of my quicken files and retracing the transactions since then. Unfortunately, some transactions were missed and I couldn't get it to match the current account values on the TRP website.
But before I tried reconstruction from a last known accurate state of the quicken account, I had been experiencing NO transaction downloads since Jan 1. I did not realize this until I checked my quicken file accounts against the T. Rowe Price accounts.
I'm wondering if all the application crashes while working in quicken have corrupted the data files or software. I just relaunch the app and go about updating my files. I've reported the app crashes with the in app reporting tool, but no response or resolution from Quicken.
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