Discover Bank connection issues
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Thanks for sharing!
-Quicken Jasmine
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I finally had a Discover transaction from one of my CDs and it downloaded okay into Quicken but I'm still getting the connection issue message.
----Quicken User since 1998 ----
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This is weird if Discover Bank has decided to divorce themselves from Quicken. Will Quicken be able to sue for alimony payments 🤔 Sorry about that, had to inject some humor in this quirky kink in this 'Discover Bank Banner Debacle' 😕 For what it's worth, my download is still working OK. No banner YET, since I relinked my existing Discover Savings Account. Of course, need to wait till end of month interest post, to confirm I can receive transaction downloads.
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I'm also getting this error, but the last update date/time for Discover Bank in the One Step Update Summary is current. And can someone explain to me why the last update date/time is in such a light colored font that I need to strain my eyes to read it?
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Reset all my Discover Bank accounts today and the message went away.
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I was able to re-link my Discover accounts today!
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Well, seems we 'might' be on a bit of a little roll here 🤔 Maybe Discover & Quicken have decided to 'reconcile' their differences, and recapitulated that 2 is better than 1? 😉
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I also did a reset, which I feel should never be necessary and I'm reluctant to do it as I've had bad experiences with it, and the message has gone away for now. But I also have no transactions yet either. We shall see.
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I tried a reset on just my savings account and not the 3 CDs but the message remained. I'd probably have to do the reset on all 4 accounts. I'm going to wait to see what Quicken comes back with as the resolution before going down that road.
----Quicken User since 1998 ----
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Hello All,
Thank you all for adding to this discussion. The ticket for this issue remains open and our teams continue looking into this and are working on getting it resolved. However, our development team also believes that this is a problem in the runtime.dat file, and recommends the following steps below to correct this issue.
First, please run One Step Update. If the issue persists, follow these steps:
1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)
2. Run a One Step Update (OSU) again to confirm the issue is resolved.
Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.
Please let us know how it goes!
-Quicken Anja
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I got another transaction today. No error message since I did a reset of credit card and savings accounts.
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Thank you @Quicken Anja… your suggestion eliminated the connection issue message that had been present for weeks, even though my transactions were populating and the balances matched.
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I have no folder at C:\ProgramData\Quicken\Inet who's name equals my data filename. My data filename is "pkd-current" and has been for 4 years. There is a folder in Inet named PKD0001 that has a runtime.dat file with a current time stamp, so I renamed that one as you suggest and reran OSU. The Discover connection message did not appear so that has fixed the issue. I also see a new runtime.dat file in the PKD0001 folder.
As a test, I closed Quicken, renamed the PKD0001 folder and then restarted Quicken and ran OSU. Quicken created a new folder named PKD0001. PKD0001 was my data filename 4 years ago. Looks like Quicken might be confused but appears to be running okay. Can you suggest anything? Thanks, Phil
----Quicken User since 1998 ----
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BTW, tad late posting this, but my Discover Bank downloaded the 'end of the month' interest as per normal. All I've done corrective wise is Relink Discover Savings Account. Knock on wood, maybe this is a 'permanent' fix? If not, will give the runtime.dat file fix. Maybe this baby will stop crying now, and we all can get some sleep 🤔😉
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Hello All,
Thank you for coming to share updates and more information. Our teams are still investigating this issue and working towards a resolution.
We appreciate your continued patience and support!
-Quicken Jasmine
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I have been trying to download my discover accounts since the beginning of january unsuccessfully I spoke to discover and they told me ( a chat bot) h=that they no longer service through quicken. Told me to call quicken, maybe they could help. Been using for 20 years with no problems. What happened?
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I have not been able to download discover for over a month. I spoke to discover several times and the dlast person I spoke to said they no longer partner with discover. Maybe I could find a different way to download. I should call quicken and ask. Tried everything suggested I could find. I have 3 accounts and they all worked good up until January for years. Help
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I did the account reset a few weeks ago, and that solved the problem for me. I got the connection issue message again today. I tried the reset again, and I was prompted to do MFA with Discover (which I didn't have to do last time); after doing the MFA the reset was performed successfully, but I got the connection message again when doing a one step update.
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The message came back for me today.
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Gee, sorry some still having this Connection Banner Issue. Knock on wood, my Discover Savings Account still connecting & downloading with no issues thus far, smooth as silk. I just Relinked my Discover Savings account to the Existing Discover Savings account in Quicken and that got rid of the Connection Banner issue and account downloads updates without a glitch thus far? Haven't tried the runtime.dat file solution yet, since Relinking Accounts to Existing Accounts did the trick for me. Saving that in case this fix stops working, reasoning, 'if it ain't broke (yet), don't fix it 😉
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I have had the same Discover error message on 3 different files for about a month or so. Everything seems to download fine. I've tried Deactivate and re-connect but doesn't help. Just a minor annoyance I guess…as long as the transactions download correctly. Surprised it's taken this long to fix.
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I have the same problem. I get the message but each of my accounts download without a problem. I have just been ignoring the message. Has there been a fix that I have missed?
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Getting an error in a yellow box that starts with text shown is discussion title, then:
The associated accounts can't update right now. We are investigating the issue.
The error has been happening for several days. Downloads seem to work fine even though error message occurs every time I do a one step update.
[Merged Post]
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I found that the @Quicken Anja response also worked for me:
"Rename the
runtime.datfile found at C:\ProgramData\Quicken\Inet\FILENAME\ … then rerun the One Step Update"where the \FILENAME\ was the name of some long ago QW datafile name but it was the most recent runtime.dat file.
I have no idea what this file does/is used for but I compared the old to the new and most of it was completely different, so, I'm assuming it must have had some obsolete parameters that was causing the glitch.
Thank you.
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Hello All,
We are actively investigating this issue further and would like you to try these steps again, now with an additional final step:
- Run One Step Update (OSU) first to see if the issue resolves.
- If the issue persists, rename the runtime.dat file located at:C:\ProgramData\Quicken\Inet\FILENAME\
- (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
- (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
- Run One Step Update again to check if the problem is resolved.
- Close and reboot Quicken to ensure changes take effect.
📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft’s support site has instructions on how to unhide folders.
To assist in our investigation, please provide the following and let us know once you have done so:
- Logs (Help > Report a Problem)
- Screenshots (excluding personal data)
- A sanitized copy of your Quicken data file (with personal details removed)
We appreciate your help and will update you as soon as we have more information!
-Quicken Jasmine
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Solved the problem. Easy fix
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Still have the problem. This screenshot is from today (Mar 12, 2025). I have 3 files and they all have this notice after One Step Update.
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Same here. Downloads happen, but the warning message still shows up
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It appears that my Discover account has been correctly updating, but I still receive the Error Message on a daily basis.
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