Discover Bank connection issues
Getting message when performing one step update:
Discover Bank is reporting connections issues.
The associated accounts can't update right now. We are investigating the issue …
Comments
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Hello @FrZpd7843,
We appreciate you bringing this to our attention!
I checked your account internally, however, I do not see any internal errors.
If you don't mind, could you please provide a screenshot of the error you are seeing? If needed, please take a moment to review this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you!
-Quicken Anja
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I've received the same message since February 8th
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Hello @conq,
Thank you for adding to this discussion and providing a screenshot.
To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
- Navigate to Edit
- Preferences...
- Quicken ID & Cloud accounts
- Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
Once this is done, see if the issue still persists.
Let us know how it goes!
-Quicken Anja
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Same issue here with Discover Bank accounts. Followed steps provided with no effect. FYI: I have an original Discover Card that is NOT connected to my Discover Bank login and it works fine.
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Same here for about a week. Oddly it showed a pending transaction though but it still continues.
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Hello All,
Thank you for chiming in on this thread and letting us know that you are experiencing this as well as trying the troubleshooting provided above.
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.
(CBT-578)-Quicken Anja
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Same problem here for the past 2 days. I have also reported the issue. I hope it is identified soon.
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@Diane Rolland Thanks for chiming in!
I can see you have submitted a problem report with log files and a screenshot attached. These have been added to the escalation ticket.
Thank you!
-Quicken Anja
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Same issue here past 4 days. I have three Discover accounts: checking, savings and credit card. I went to one of them (savings) Edit Account | Online Services tab and ran Reset Account. It worked fine. I was still getting the message on the splash screen. I repeated the reset on the other two accounts. Closed/Open QW. I didn't have any transactions to download, so I transfered money between savings/checking. The next day, they downloaded fine.
So, it seems as though everything is working but the message is still there after running one step update.
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Same problem here… I get the message, but it seems lime the account was updated?
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Was having the same issue for a week or so. Reset my Discover account this morning and everything is now OK. Reset did not work up till now. Maybe this has been fixed.
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Hi All, can you please try again and let me know if this issue is still occurring? Thanks!
Quicken Janean
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still getting same issue as all week as of 7PM eastern
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Still getting error message but updated savings account successfully today.
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Confirming I'm also still getting the error message. I did submit a problem report as Anja suggested.
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same here for a week
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Same here for a while now. On the plus side, transactions are downloading correctly.
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Same here, with that error message. The transactions are downloading correctly, though, and the "last download" banner is fine.
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Same message here from Discover Bank. I've been getting it for over a week and reported the problem to Quicken through the Report a Problem process.
Today it acted different. Quicken prompted me to complete the Two-Step authentication for Discover, it hasn't done that since this problem started. After successfully completely that Quicken displayed another message indicating the bank needed my attention. I logged on to Discover and it was asking me to electronically sign some forms. I completed that and signed off. I then attempted to update Discover in Quicken again but after it completed the update I received the Connection Issues message again.
FYI…. Discover and Capital One are merging this year. I hope Quicken will be preparred for that.
----Quicken User since 1998 ----
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I've had this same issue as others on this thread reported for about 8 days now. So today decided to use an old stand-by solution often used in past. Went to Discover Savings account I've been downloading glitch free for years now, click gear icon, click Edit Account Details, click Online Services, then click Reset Account. This allowed me to choose my Discover Savings account to link again to my Existing Discover Savings account 'without any message' from Quicken saying they are investigating the issue. Bingo, problem solved? Now can download this account with no problems; at least thus far, see how it goes? 🤔😉
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I gave this a try, but it didn't solve the issue with getting the "connection issues" message after OSU completes. It also indicates that my 4 Discover accounts (CDs and Savings) were updated. However, there haven't been any transactions yet, so I don't know if they're actually updating. I'll know better when interest is earned on the accounts at the month end.
----Quicken User since 1998 ----
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@Philip107 Thus far this worked on my updates; in that it got rid of the banner after I made sure Relink to my Existing Discover Savings account was selected. I only have the Discover Savings account linked with Discover Bank. No other, such as CD's or Discover Card. Maybe you having CD's at Discover could be complicating matters? Not saying you didn't do this, but just be sure when resetting account that all your accounts at Discover are selected as 'Link to Existing Accounts'. Of course, in a few hours or days, my Discover Bank update might 'crash' again, and post that same ole 'Discover Bank is reporting connection issues' again, wouldn't be shocked 😉🤣 Anyway, good luck.
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Unfortunately for me the reset brings up my discover savings account with a link to existing account drop down, but the drop down has no entries.
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Hello All,
Thank you for coming back to let us know that you are still experiencing this issue. Our teams are currently investigating and working towards a resolution.
Thank you for your continued support and patience!
-Quicken Jasmine
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I opened a chat with DISCOVER BANK today 02/18/2025. And this was their response:
At this time banking side of Discover no longer works with Quicken. I apologize for any inconvenience this may cause.
The bank has made the choice to not work with Quicken anymore. We have not worked with Quicken since last year. If they do decide to work with Quicken again you will be notified.
Is this NEWS to the Quicken SUPPORT specialists??
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I don't believe the Chat Agent knows what they're talking about. I've been using Discover for many, many years. It's just in the last couple weeks that the connection message surfaced. Also, I think, aside from that message, transactions are downloading. I'll know better on this at the end of the month.
----Quicken User since 1998 ----
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I don't believe they won't work with Quicken for a second. Despite the message I'm still getting my transactions and I'll know Thursday when my pay hits if the Bank side works.
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Let us know on Thursday if the transactions downloaded.
----Quicken User since 1998 ----
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I just updated to 61.20 and still getting yellow error message…
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I upgraded, I still get the message, but my pay that arrived this morning in my Discover Savings account did download.
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