"Last download" Date/Time is missing for some Quicken accounts

sjweiswasser

ALL my accounts in Quicken used to show the "Last download" date and time along with the connection method in "( )". Now only some of them do; ex. below: Santander Checking does, Citibank CC does not (nor does AmEx). Of credit cards, only Chase acct shows date/time stamp. The connection method has no relationship to whether the stamp appears or not.

Worse yet, the accounts without the stamp no longer appear in the One Step Update Summary at all, though they are definitely being updated. So I have no way of quickly confirming when the absent accounts were last updated.

Ideas?

Has time/date stamp

No date/time stamp

Only accts with stamp appear in summary

Boatnmaniac

It sounds like you might have a runtime.dat file corruption issue. To resolve this kind of issue:

1. For each Spending account (i.e., checking, savings, cash, credit card, etc.): Enter and save the Opening Balance transactions dollar amount into the Memo field of that transaction
2. Backup your data file.
3. In File Explorer, go to C:\ProgramData\Quicken\Inet\FILENAME\ and rename the runtime.dat file (runtime-1.dat would be a good rename). This file might be hidden so if you do not see it, in File Explorer > Select View > Show, then select Hidden items and then go there, again. You should now be able to see it.)
4. Open Quicken and run OSU. This will create a new runtime.dat file.
5. Some accounts will update but others might not. For those accounts that did not update: Go to Account Details > Online Services tab > Reset Account. If prompted, be sure to Link the download(s) to the account that is already in Quicken….DO NOT add the account.
6. For those accounts that still do not update, go to Account Details > Online Services tab > Deactivate (if that button is shown) > Set Up Now. If prompted, be sure to Link the download(s) to the account that is already in Quicken….DO NOT add the account.

Once this process is done, confirm that the account balances are correct. If they are not:

1. Check the Opening Balance transaction dollar amount. If it does not match what you previously saved in the Memo field for that transaction, change it to match that amount shown in the Memo field.
2. If it still does not match, scroll backward through the register looking for duplicate transactions. If any are found, delete one of the transactions and retain the other. (If duplicates are present they will usually be found within the last 90-days.)

Did this resolve the issue for you?

Boatnmaniac

https://community.quicken.com/discussion/comment/20482671#Comment_20482671

Yes, the Opening Balance transaction is the very 1st transaction in the register. Whether or not it is $0.00 or something else depends on what the online balance was when you set up the account for downloading in Quicken.

Sometimes (not always and not often) when changing, Resetting, Deactivating/Reactivating or Reauthorizing an account the Opening Balance transaction dollar amount will get changed. By proactively entering and saving what that dollar amount is beforehand makes it very easy to know when this issue has occurred and what needs to be done to correct it. Otherwise you might need to restore a backup file or reconstruct it from old statements which will be more (perhaps much more) time consuming to identify and fix.

Entering/saving the correct Opening Balance transaction dollar amount into the Memo field is a 1X proactive step that will be there forever (unless you remove it) so it truly is a 1-and-done action.

Boatnmaniac

https://community.quicken.com/discussion/comment/20482783#Comment_20482783

You are welcome. I am glad it fixed the issue for you.

Quicken Anja

Hello @sjweiswasser,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

Boatnmaniac

It sounds like you might have a runtime.dat file corruption issue. To resolve this kind of issue:

1. For each Spending account (i.e., checking, savings, cash, credit card, etc.): Enter and save the Opening Balance transactions dollar amount into the Memo field of that transaction
2. Backup your data file.
3. In File Explorer, go to C:\ProgramData\Quicken\Inet\FILENAME\ and rename the runtime.dat file (runtime-1.dat would be a good rename). This file might be hidden so if you do not see it, in File Explorer > Select View > Show, then select Hidden items and then go there, again. You should now be able to see it.)
4. Open Quicken and run OSU. This will create a new runtime.dat file.
5. Some accounts will update but others might not. For those accounts that did not update: Go to Account Details > Online Services tab > Reset Account. If prompted, be sure to Link the download(s) to the account that is already in Quicken….DO NOT add the account.
6. For those accounts that still do not update, go to Account Details > Online Services tab > Deactivate (if that button is shown) > Set Up Now. If prompted, be sure to Link the download(s) to the account that is already in Quicken….DO NOT add the account.

Once this process is done, confirm that the account balances are correct. If they are not:

1. Check the Opening Balance transaction dollar amount. If it does not match what you previously saved in the Memo field for that transaction, change it to match that amount shown in the Memo field.
2. If it still does not match, scroll backward through the register looking for duplicate transactions. If any are found, delete one of the transactions and retain the other. (If duplicates are present they will usually be found within the last 90-days.)

Did this resolve the issue for you?

sjweiswasser

@Boatnmaniac By Opening Balance you mean the very first entry in each account? Most of the time that's "0."

Boatnmaniac

https://community.quicken.com/discussion/comment/20482671#Comment_20482671

Yes, the Opening Balance transaction is the very 1st transaction in the register. Whether or not it is $0.00 or something else depends on what the online balance was when you set up the account for downloading in Quicken.

Sometimes (not always and not often) when changing, Resetting, Deactivating/Reactivating or Reauthorizing an account the Opening Balance transaction dollar amount will get changed. By proactively entering and saving what that dollar amount is beforehand makes it very easy to know when this issue has occurred and what needs to be done to correct it. Otherwise you might need to restore a backup file or reconstruct it from old statements which will be more (perhaps much more) time consuming to identify and fix.

Entering/saving the correct Opening Balance transaction dollar amount into the Memo field is a 1X proactive step that will be there forever (unless you remove it) so it truly is a 1-and-done action.

sjweiswasser

@Boatnmaniac You did it! Thank you so much. This was making me nuts. Glad I decided to go with your suggestions before I answered all the questions posed by the moderator. Really grateful.

Boatnmaniac

https://community.quicken.com/discussion/comment/20482783#Comment_20482783

You are welcome. I am glad it fixed the issue for you.