Update and ETA when Capital One and Sallie May banks transaction downloads will work again.

Rick8

The error message for both says that Quicken "is aware of the problem and is working on it". It has been ongoing for over 5 days now and I would have expected an update from support under "known problems and issues, yada yada yada" Thanks.

Quicken Anja

Thanks for following up!

Unfortunately, we don’t have much information on the cause of these messages at this time, but we have seen this issue occur across multiple financial institutions. In most cases, transactions still download despite the error message, though we have also seen instances where downloads fail. The issue remains under investigation by our product development team.

Thank you!

Quicken Anja

Hello @Rick8,

We appreciate you taking the time to bring this issue to our attention.

By chance, is the error message you are seeing displayed in a yellow box? Since we are not seeing any errors occurring internally, it would be helpful if you could provide a screenshot of what you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Rick8

Yes, yellow box for each. Maybe I should have called it a "notice" as it came from Quicken. Great idea letting us know of the issue, that they know about it, and are working on it. However, an update once in a while would be nice. 5 days without an update is too long.

Quicken Anja

Thank you for following up!

Does it look similar to the error displayed in this screenshot here (different financial institution, but I believe the error you're seeing may be the same)?

If so, our teams are actively investigating this issue further as we are seeing this error occur across multiple different financial institutions and they would like users experiencing this error to try the steps provided below:

1. Run One Step Update (OSU) first to see if the issue resolves.
2. If the issue persists, rename the runtime.dat file located at: C:\ProgramData\Quicken\Inet\FILENAME\
   • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
     
3. Run One Step Update again to check if the problem is resolved.
4. Close and reboot Quicken to ensure changes take effect.

📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft's support site has instructions on how to unhide folders.

To assist in our investigation, please provide the following and let us know once you have done so:

• Logs (Help > Report a Problem)
• Screenshots (excluding personal data)
• A sanitized copy of your Quicken data file (with personal details removed)

Thank you!
(CTP-12393)

Rick8

Yes, that's it. I had this message with another account, which I knew was not being updated (Schwab) and your same fix worked. However, I assumed that since I did not get any again, the issue was fixed and these new messages were another problem.

So, are these messages legit in that the accounts are not being updated? Or are the messages just "popping up" and not legit, with the accounts actually being updated?

Thanks! 😊

PS. It would be nice if Quicken actually explained and delineated the scope of the problem so we do not have to keep asking multiple questions to figure it out!

Quicken Anja

Thanks for following up!

Unfortunately, we don’t have much information on the cause of these messages at this time, but we have seen this issue occur across multiple financial institutions. In most cases, transactions still download despite the error message, though we have also seen instances where downloads fail. The issue remains under investigation by our product development team.

Thank you!