Bank connections

M Wax

Just to inform…..It's been 3 weeks and I still cannot connect to AllyBank, Target, National bank of Arizona Valley National bank and B&H Payboo credit card. Tech support has no answer. I understand Ally bank and Target are known issues. In my opinion this has to be an issue caused by Quicken. I think they are the common denominator and it seems this happened after the last update. Anyone else having these issues? Has anyone had issues only after the last update too?

Quicken Jasmine

Hello @M Wax,

Thank you for reaching out.

You mentioned contacting Quicken Support. Do you have the ticket number that was given to you during your interaction? I was unable to locate any Support tickets using the information linked to your subscription.

Lwet me know!

jacobs

In my opinion this has to be an issue caused by Quicken. I think they are the common denominator and it seems this happened after the last update

Connectivity problems are almost never caused by an update to the desktop program; almost always, connectivity issues are at the server level. (That's why most connectivity issues get resolved without a program update.)

Here are a few quick things to try when none of your accounts are connecting…

1. Restart your Mac. (Yeah, it seems too crazy to solve a problem with Quicken connectivity, but a restart can cure a host of unexpected ills.)
2. In Quicken, on the Quicken menu, do Sign Out followed by Sign In
3. Create a temporary test file (File > New > From Scratch), create just one of your accounts that isn't a known problem currently and set it up for downloading. Does it work?

M Wax

I have this from an email. Why you can't locate it is troubling.

M Wax

For Jacobs. I tried each of your recommendations with tech support and still cannot connect. I can connect fine with Citibank and Chase. It all seems so odd that all of my accounts that I cannot connect all happened at the same time. Target just happened to perform a website update at the same time everything went wrong in quicken? I should also mention that leading up to this, Quicken could not find my accounts and I had to reconnect all my accounts 3 times over a two week time period. I received that unwanted yellow dot next to all my accounts. Then I got the dreaded "misinformation" input message. On the community board people are getting the same massage, not just from my problem accounts but from other financial institutions also. When you mention it can be a server issue do you mean each individual bank or a Quicken server issue?

jacobs

@M Wax I'm not an expert, and I don't work for Quicken; I'm a fellow Quicken user. So I can't tell you exactly what is going on with the connectivity problems with specific financial institutions. You originally suggested that there was an issue with the most recent upgrade to Quicken Mac, and that's what I was addressing when I said that most connectivity problems occur, and are fixed, at the server level — meaning they have noting to do with an update to the desktop program. Where exactly the problems lie is pretty much impossible for us as end-users to identify. Sometimes it's an issue with the financial institution's server code. Sometime it's an issue with the server code at Intuit, which provides the connectivity services for Quicken. Sometimes it's an issue with the server code at Quicken. Almost always, the first of these is what triggers a problem, but the solution may involve just the financial institution or Intuit or both.

Did you reply to Quicken Support with the screenshots they requested? If so, you have a ticket number you can use in trying to follow up with them.

As you noted, the Target and Ally issues have been acknowledged in Quicken Alert messages:

https://community.quicken.com/discussion/7961088/new-3-24-25-target-national-bank-cc-501-fdp-185-no-accounts-found

https://community.quicken.com/discussion/7960423/ongoing-3-12-25-allybank-cc-503-fdp-103

The B&H card is run by Comenity, and I haven't seen widespread reports of issues with the many Comenity credit cards. Did you try just that account in the separate test file? If it doesn't work, is the error the same as for the Target card, or something different.

With 10,000+ financial institutions, some of them are having Quicken connectivity issues at any given moment. My bank account is still connecting and downloading properly, and there aren't lots of reports here of overall Quicken connectivity being broken. So although it may seem unlikely, it's possible your problem accounts are all separate connectivity problems, not some general Quicken problem.

M Wax

Thank you responding and your input. I hope it all gets resolved soon.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20483948#Comment_20483948

Hello @M Wax,

Thanks for providing more information.

Based on the screenshot that you provided and the internal ticket for your interaction with Quicken Support, you will need to respond via email with the information that the Quicken Support Team requested. I can also see that they did advise that there are active alerts for a few of the financial institutions you are experiencing issues with, which were also provided by @jacobs earlier in this thread.

I hope this helps!

Gman34798

I lost connection to Bank of America months ago and just disconnected to prevent the error messages. Today, I lost connection to Emigrant Direct. In both cases when I try to connect Quicken thinks I have mistyped my password, which is definitely NOT the case. This is a issue that needs to be fixed.