Prompted to login every few days on opening Quicken, then treated like a new user

System

This discussion was created from comments split from:

Quicken Classic Premiere - Issues after update [Edited]

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Woody NH

Recently I have had to log into Quicken every few days to open the app. Then I am treated like a new user, start a new file or select I have used Quicken before. Choosing the latter, my file name with current date is offered. Selecting that opens a blank file. Then I must restore from a backup, a week or two old. This has happened twice.

This is not good.

I am running Quicken Classic Premier on Windows 10, release R61.21

NotACPA

How are you opening Q? Are you clicking on a Program icon … or a data file icon?

When you click on FILE, what's showing at the bottom of that menu? Is should be the last few Q data files that you've opened … because clicking on the Program icon should cause the most recent of those files (#1 on that list) to be opened automatically.

Quicken Kristina

Hello @Woody NH,

Thank you for letting us know you're encountering this problem. I checked on our end and can see that you changed your Quicken ID earlier this month. It is possible that is what is triggering these prompts.

If you haven't done so already, once you are in your Quicken file, navigate to Edit>Preferences>Quicken ID and Cloud Accounts. Check to see what Quicken ID it shows in your Quicken Profile. If it is showing the old Quicken ID, then click the blue Sign in as a different user link.

A confirmation window will come up. Type "yes", then click the Sign Out button. Once Quicken finishes logging you out, it should prompt you to log back in. Login with your new Quicken ID. You should get a prompt that the file is associated with the old Quicken ID, and it will give you choices. You will want to chose the option to associate it with your new Quicken ID.

I look forward to your response!

splasher

Check your filename length. Quicken can get picky about it if it is longer than eight characters, 12345678.QDF. 
Also check that there is not a space at the end before the period.
Rename it in Windows Explorer with Quicken closed. Once renamed, double click on the file to start Quicken with that file, after that, it should find it on its own.
NOTE: The old file name will still be in the Recent File list (File menu), but for more recent versions of Quicken, if you select it, Quicken will tell you it can't find it and offer to remove it from the Recent File list.

Chris_QPW

Besides the suggestions above I would suggest that if you have your data file in a "cloud folder" you move it to another folder that purely local.

If Quicken can't open the data file because something else like the cloud provider or for that matter anything like an anti-virus program, has it locked, then Quicken will present the New User screen.

Woody NH

https://community.quicken.com/discussion/comment/20483689#Comment_20483689

Kristina, All checks out, my id shows as recently updated.

Woody NH

https://community.quicken.com/discussion/comment/20483701#Comment_20483701

Thanks, I'll look at that. On a recent Windows update I must have accidentally said to OK to the Microsoft backup storage. A lot of stuff is now on OneDrive AKA the cloud. I'll try to make sure that the Quicken file is local.

Woody NH

https://community.quicken.com/discussion/comment/20483685#Comment_20483685

I always open using the Program icon. Making sure that the files are local, not cloud based, appears to have solved the problem.