Trying to update payment method and getting a server error [Edited]

Stan Moderate

Hi - I am trying to change my Annual Subscription to a new Debit Card but keep getting the message "Server error occurred please try again later." This thread was Closed Out on 11/4/24 but still appears to be an issue. Any news or fixes?

Boatnmaniac

Hi @Stan Moderate . If you have not already done so, you might want to read the Support Article regarding this error code: Error When Updating Accounts: CC-502 | Quicken.

So some assistance can be provided, please provide some additional information.

• Most Debit Cards are not downloadable because they are linked to a checking or savings account and it is the checking or savings account that will download the transactions made with the debit card. Does your financial institution list an account for the debit card (with detailed transactions register)? If not, an account for the debit card cannot be set up in Quicken.
• Who is the financial institution that your card was issued by?
• Is the financial institution the same one as it is about in that thread that you referenced? If so, please post the URL for that post thread here.

Stan Moderate

Thanks Boatnaniac - I am in Australia and therefore have always Added my Accounts Manually as most are not recognised by Quicken, for this reason I do not connect directly to my bank accounts. I tried a different card from a different bank with the same result this morning.

1. The bank I am trying to switch to is HSBC (Australia) and the card is linked to my listed checking account which details transactions (on it's website and my statements).
2. 2. HSBC.
3. Yes, this is the card I am trying to pay my Annual Subscriptions from. I am trying to do this in the Quicken Classic Premier app, not via the web, so there is no URL?

Thanks for your help.

Quicken Kristina

Hello @Stan Moderate,

Thank you for letting us know you're having an issue updating your payment method. Unfortunately, we're not able to update payment information on the Community. For assistance with that, please contact Quicken Support directly via phone, since they do have the tools to assist and are able to escalate the issue if needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

Boatnmaniac

Thanks for the additional information. I am not sure how well the payment process will work for you since you are outside of the USA. Not all non-USA payment methods work with Quiucken Inc.'s system. What you should know is that Quicken Inc. accepts payments in USD only (I am assuming you have the USA edition and not the Canada edition). So if your new card cannot make payments in USD it is not likely that it can be used to renew your subscription..

Anyway, renewal payment cannot be made in the app. It can only be made in your online Quicken.com account. However, the app has a link that should take you to you online Quicken.com account.

1. In the app: Help > Manage Your Subscription > My Quicken Account. This should open your Quicken.com account in Quicken's embedded browser.
2. Click on "Payments".
3. Enter your Quicken ID.
4. Enter your Quicken PW.
5. Sign In.
6. If you have a payment method previously entered there you should be able to replace it with your new card (if your new debit card meets Quicken's system requirements).
7. If no payment method is shown there, click on "Subscriptions". If you see a link there that says "Resume Subscription" click on that. You should then be prompted to enter the payment method.

If this process does not take you to your Quicken.com account, you might want to try accessing your account via your browser at www.Quicken.com.

If you run into any issues accessing your Quicken.com account or entering your new debit card number you will probably need to contact Quicken Support via Chat or Telephone because no one in this Community forum is going to be able to help you resolve those issues.: https://www.quicken.com/support/#contact-support .

Another option to consider if your subscription is for Quicken Classic Deluxe or Premier or Business & Personal (see Help > About Quicken): When the subscription expires you will still be able to continue using Quicken manually…just like you are using it right now. And it will not cost you anything to do that. The downside of this is that there will be a few banners reminding you to resubscribe and those banners will consume about 15%-20% of the screen. There is no way to remove those banners unless the subscription is renewed. My understanding is the banners will not impair your ability to use Quicken but some people feel they are a nuisance. You might want to consider letting your subscription expire and see if you can tolerate those banners. If you can, then you will save yourself the subscription expense. If you decide you don't like it, then resubscribe at that time.

However, if your subscription is for Starter, when your subscription expires the file will become read-only. So, if you want to continue using Quicken you will need to resubscribe.