Online automatic backup not working per schedule

Rick56

I recently started using online backup. The schedule is set for an automatic backup after every 7 times using Quicken. It worked OK for a while but now it is creating an automatic online backup every time I use quicken. Has anyone else seen this? Please advise.

Quicken Version B72.5 Build 27.2.72.5

Windows 11 Home Version 24H2 OS Build 26100.3476

Quicken Jasmine

Hello @Rick56,

Thanks for reaching out!

When you checked your backup settings, did you notice anything unusual or any changes in the schedule that might have been made automatically? Has this started happening after any recent updates to Quicken or Windows? Sometimes, updates can affect your settings in unexpected ways.

Additionally, have you made any other changes to your settings or preferences recently, such as cloud storage options or sync settings, that might be influencing the backup behavior?

Let me know!

Rick56

Quicken Jasmine

There are no recent software updates to Windows that I can find. I don't use One Drive because it only backs up the Windows standard folders and I use custom folders on a separate data drive from the OS to store all my data. I did get a hardware update (Intel - System - 2.2.10203.4) on or about the date this started happening (3-27-25) but it only looks to add drivers to the system. Can't seem to get any further description on that update. The backup preferences in Quicken are still the same as my screen shot provided in the original post. Are there any other places where backup preferences are set?

Thanks

Rick Peno

Quicken Jasmine

Hello @Rick56,

Thank you for the detailed follow-up.

Since your Quicken backup preferences still show the expected 7-times usage interval and there haven't been changes to those settings directly, it’s possible this behavior is being triggered by something affecting Quicken’s usage counter or backup flag—potentially influenced by that recent Intel driver update. Could you please also check under Edit > Preferences > Quicken ID & Cloud Accounts and confirm whether Mobile & Web Sync is turned off? Occasionally, when sync is enabled, it can inadvertently affect how frequently backups are initiated.

Let me know what you find, and we’ll continue from there!

CaliQkn

@Rick56 I noticed that you are using a Beta version of Quicken. That could be why the online backup is not quite working as it should.

Rick56

https://community.quicken.com/discussion/comment/20486075#Comment_20486075

Quicken Jasmine

I checked Mobile & Web Sync and it was on. I turned it off and closed Quicken. When I restarted Quicken, the auto online backup ran again. I opened and closed Quicken a couple more times but the backup didn't run. I will try again in the morning and let you know what happens. I am worried that my mobile app will no longer have accurate data now that the synch is turned off.

Thanks

Rick Peno

Rick56

https://community.quicken.com/discussion/comment/20486113#Comment_20486113

CaliQkn

It was working when I first subscribed to the auto backup but quit working after a few weeks.

Thanks

Rick Peno

CaliQkn

@Rick56 - your user profile does not indicate a Beta User but you are using Quicken Beta? How and why? Nevertheless, using Quicken Beta for production may not be a good idea.

Rick56

https://community.quicken.com/discussion/comment/20486126#Comment_20486126

I was offered the beta a while back and I said yes. I was not aware my profile was supposed to say I was a beta user. This is what I have. Good or not. Are you questioning if I am a valid user?

Thanks

Rick Peno

CaliQkn

@Rick56 whether you are a valid user is not for me to determine. Using Quicken Beta on a production data file may not be a good idea. There are many ways to get the latest production version of Quicken. The simplest way is to sign into your Quicken Account and download it from there or go to "quicken.com\activate" to download the app.

Rick56

https://community.quicken.com/discussion/comment/20486128#Comment_20486128

Thanks for your advice. Getting the latest published version of the software from the website is an option that I am aware of. I think I will continue to use this version of the software that I was given by support until I hear differently from them.

Thanks

Rick Peno

Rick56

Quicken Jasmine,

I am sorry for the delay but I wanted to wait a bit before I responded so I could confirm functionality. Turning off Mobile & Web Sync worked to restore the "every 7 times used" functionality. My next question is how is this going to affect my Mobile app? I opened it and it is telling me that I have no synched accounts.

Thanks

Rick Peno

Boatnmaniac

@Rick56 - You must have Mobile & Web Sync turned on in order for the Mobile companion app to kept updated. Turn it back on and be sure to complete sync.

Rick56

https://community.quicken.com/discussion/comment/20487341#Comment_20487341

Yep. That is my next step. When I had it on before, the Mobile app worked but my auto online backup didn't. It did a backup every time I opened the desktop app instead of the "every 7 times" I set it up for.

Thanks

Rick Peno

Boatnmaniac

https://community.quicken.com/discussion/comment/20487356#Comment_20487356

Hopefully, turning it off and then turning it back on will not cause the backup issue to reappear.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20487356#Comment_20487356

Please let us know!