nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Shop Your Way Sears Mastercard Still Wont Work!

ene777

I can't login to authorize the Shop Your Way card.

The site Quicken takes me to is:

https://citiretailservices.citibankonline.com/RSauth/ob/aggregator/obsignon?siteId=PLCN_SYW&pageName=obsignon&langId=en_US

That sites gives me this error "We encountered a problem processing your request. Please try again later."

The site I can usually login to just fine is here:

https://citiretailservices.citibankonline.com/RSauth/ob/aggregator/obsignon?siteId=PLCN_SYW&pageName=obsignon&langId=en_US

Please help, Quicken customer service said not their problem, call citi, but citi wont troubleshoot quicken since I can log in to their website normally!

Find more posts tagged with

Online Banking

Windows

Accounts

download transactions

Accepted answers

All comments

Quicken Jasmine

Hello @ene777,

Thank you for joining this thread.

After reviewing, I can see that you are receiving an FDP-102 (CC-502) error internally with your Shop Your Way Mastercard account. We do currently have an active alert regarding various Citi Card Financial Institutions receiving this error message when attempting to connect. You can view this alert here; I suggest bookmarking the alert for all further updates.

We appreciate your patience and support as we work to resolve this issue.

ene777

Thank you Jasmine - was very concerned this wasn't being worked!

ene777

Wait that has been since January and hasn't been fixed!

W Gibbs

The link Jasmine provided to https://community.quicken.com/discussion/7959191/new-1-9-25-citi-cards-best-buy-home-depot-macys-sears-fdp-102-cc-502/p1?new=1 is nonfunctional because of some unexplained permission problem.

rdc25

I know many posts have been on this issue. My Sears card still will not connect. There have been quite a few posts and threads on this issue and it appears to be linked with the citi retail cards. With mulitple call/chat with Quicken support we are still not making any progress. I have tried connecting with the bank using Citi Card, Sears Card and Shop Your Way card but to no avail. Finally, I was told to contact Citi to see if they changed their website for Quicken. I'd suggest that instead of users contacting Citi, could the moderator put out some info as to if this is the problem, as I think it would be more efficient to have one IT contact from Quicken to discuss with Citi vs multiple Quicken users instructed to call Citi.

Jeffrozica

I cannot get quicken to reauthorize the new way for my citibank shop your way mastercard. I've gotten my other citibank cards to reauthorize the new way (i.e. best buy, costco, etc..), but shop your way will not and now that its after 4/1, I cannot download any transactions at all because it no longer works the old way.

When I go through the reauthorize process, I get the sign in screen for shop your way and I sign in, I then click on the boxes to authorize and it comes back with "Your accounts have been authorized successfully!", then it goes back to quicken and quicken keeps giving me an error "Sorry the sign in failed due to time out or a connection error". I've tried over and over and over, but it doesn't work. I tried deactivating and reactivating and that doesn't work.

Please see my the attached screen shots.

Please help get this resolved as I can no longer download transactions from my shop your way mastercard

quicken-show-your-way-screen-shots-2025-03-31_008.png

quicken-show-your-way-screen-shots-2025-03-31_007.png

quicken-show-your-way-screen-shots-2025-03-31_003.png

quicken-show-your-way-screen-shots-2025-03-31_004.png

Boatnmaniac

https://community.quicken.com/discussion/comment/20485689#Comment_20485689

The link provided by @Quicken Jasmine is an old archived post. I do not believe it applies to the connection issue of this thread.

Instead, it is likely that the connection issue of this thread is indirectly related to issues that have been encountered because of Citi Retail Services changing the connection method from EWC to EWC+ last month. The Alert for this connection issue, as well, has been marked as resolved and it does appear that for most people it has been.

The lingering issue some are still experiencing does not appear to be directly related to this EWC—>EWC+ transition. But it is indirectly related to it because the old EWC connection method was broken and now some are having issues with the authorization/reauthorization process that has been around from the earliest days of EWC+.

For many this appears to be caused by something in the user's browser settings that is blocking communications between the Citi Retail Services website and Quicken which then causes the authorization/reauthorization process to fail.

What has helped many (not everyone) resolve this authorization/reauthorization issue:

If you have not already done so, enter and save the dollar amount of the Opening Balance transaction into the Memo field. (Sometimes changing or adding a connection method can cause the dollar amount to change. By proactively entering and saving the correct dollar amount into the Memo field it makes it very easy to determine if this has happened and how to fix it.)
Back up your data file.
Make sure that the account is Deactivated on the Online Services tab of Account Details.
Make sure your default browser is Firefox, MS Edge or Chrome. Others might work, as well, but DuckDuckGo should not be the default for this process as it can be problematic for authorization/reauthorization.
Browser extension add-ons: Temporarily disable any and all add-ons.
Browser Settings: If Privacy is set to Strict, temporarily change it to Standard.
Browser Settings: Allow cookies for www.citiretailservices.citi.com
Then instead of using Set Up Now go to Tools > Add Account > type in Shop Your Way Mastercard > Next > follow the prompts > when prompted, make sure to Link the downloaded data to the account you already have in Quicken.
When complete, you can revert to your preferred default browser, re-enable the add-ons and change the Privacy setting back to to Strict (if that is what you wish).

If the issue still remains after completing the steps above: If you have a VPN, temporarily disable it. Also, temporarily disable your anti-malware software. Then try step 7, again. (Be sure to re-enable your VPN and anti-malware software when done.)

W Gibbs

Wow, that worked! Thanks a million, @Boatnmaniac. Never in a million years would I have hit upon this workaround on my own. The fact that this procedure is necessary for many and yet is not included in the instructions that Quicken presents to the user during the reauthorization process speaks to a serious lack of UX quality control at the company.

Boatnmaniac

https://community.quicken.com/discussion/comment/20485795#Comment_20485795

You are welcome. Thanks for confirming that it worked for you.

I used to have a lot of problems getting EWC+ connections to authorize/reauthorize. I experienced very similar issues as what are described in this thread….not with every financial institution but with some. This made me think that between some financial institutions' security protocols and my laptop security settings there was sometimes a repeatable conflict.

About a year ago I spent a fair amount of time troubleshooting this and through trial and error came up with this procedure. Since then it has always worked flawlessly for me (when there has not been some other underlying connection issue at the financial institution). Most people who have tried it have said this worked well for them, too.

Jeffrozica

I tried this and it did not work for me, I still keep getting an error after quicken is authorized to access, quicken give an error that either it times out or has a connection error. I only have issues with "Shop your way" citibank account. All of my other citibank accounts are working the new way and was able to setup the new way with no issues. Very frustrating.

rdc25

Finally worked today! Quicken support had me deactivate it and then try to add, but to no avail. I tried to add again today, chose Shop Your Way card and advanced to log in which finally worked. All I had to do after that was to “link to existing account”. I wish I could tell you why it worked as nothing done differently on my part. I was assuming Quick or Citi IT sorted it?

ene777

It finally worked for me too. No idea why.

Quicken Jasmine

Hello All,

Thank you for coming back to update us! We are happy to hear that this issue has been resolved for you!