OL-295-A Error: Suncoast CU & Quicken Classic Desktop

Question

For the past few weeks, Suncoast Credit Union returns a 'OL-295-A' error when Quicken desktop app attempts a One Step Update (OSU). Via the Quicken Web assistant, Suncoast updates as expected. Anyone else experiencing issues with OSU and Suncoast Credit Union Web Connect?

JimInStPete · Answer

[Removed - Rant/Disruptive/Speculation]

Quicken Jasmine · Answer

Hello @JimInStPete,

Thank you for your honest feedback—I completely understand your frustration, and I’m sorry this has been such a hassle.

I hear your concern about the burden being placed on the user when connection issues arise. The challenge is that, with Direct Connect, the financial institution is responsible for maintaining the connection servers and supporting the infrastructure that Quicken communicates with. That’s why, when something breaks on that end, we have to refer users back to the bank—Quicken doesn’t have access to those systems to make changes or fix the connection ourselves.

That said, I agree this can be frustrating, especially when the issue falls in a gray area. I’ll make sure your feedback is passed along internally, as we’re always looking for ways to improve the support experience and make this process less painful.

Please let me know how it goes after you try those last steps. I’m still here to help however I can!

JimInStPete · Answer

Jasmine,

Thanks for your reply and I will try this last proposed resolution.

If this does not resolved the issue, I will not contact my financial institution as a next step to resolve this issue. Intuit Quicken should not provide features and capabilities that are unsupported by financial institutions, nor are end users in any position to resolve such issues.

If this is the level of support provide for complex technical issues, it's time to find a replacement for Quicken.